Untitled Note

11.25 1.) 14062308 For Sandip_Port Out Status_Assisted by Mira Incontact ID: 193272010883 RC#: 8667642150 User ID: 367323028 Caller Name: Sandip Patil Email: sandip.p@marketstudyreport.com Callback Number: 917020206562 Account Verified: Y (SQ) Total Account DL\'s: 1 Company: Market Study Report Sign Up Date: 06/06/2016 Troubleshooting: Sandip called in for port out status for phone number 8667642150 -advised cust to update the company and address in the admin portal and resubmit the port out request to callhippo -no other issue raised during the call Notes: port out - callhippo ****************************** 2.) 14063416 For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ContactID: 193272109626 || GHOST CALL ***************************************** 3.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ***************************************** 4.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: *********************************************** 5.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ************************************************* 6.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ************************************ 7.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: **************************************** 8.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ************************************* 9.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ******************************************* 10.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ************************************** 11.24 1.) 14055191 For Grace_Port Out Inquiry_Assisted by Mira Incontact ID: 193170258530 RC#: 6508974059 User ID: 1639078013 Caller Name: Grace Email: gobrien@twobliving.com Callback Number: 6505151465 Account Verified: Y (SQ) Total Account DL\'s: 6 Company: 2B Living, Inc Sign Up Date: 03/21/2014 Troubleshooting: Grace called in about port out status for phone number 6508974059 - provide PON (Purchase Order Number): PON: 6006021323350368 and DDD on 26th of Nov -no other issue raised during the call Notes: rc out to verizon || PON (Purchase Order Number): PON: 6006021323350368 Active ContactID: 193170207329 || Jenny from TS asking for NTD **OUTBOUND CALL** Case Number: 14050034 Callback Number: 6475721203 RC#: 8885987025 User ID:190663005 Email:gm@motel6london.com Company: 2273463 Ontario Inc Total Account DL's: 8 Sign Up Date: 01/24/2012 Caller Name:Sweta -called customer back at phone number 6475721203 || ContactID: 193170294160 -walkthrough cust in updating her cc information -updated caller info -informed cust that usually will take 24-48hrs -will follow through tomorrow cust agreed 14050034 - ticket number || york inn london - company name - ob caller id || anytime main company number 8885987025 Contact ID: 193170369529 || GHOSTCALL || Case Number: 14056030 ********************************* 2.) 14059659 For Janel_Call Forwarding_Assisted by Mira Incontact ID: 193271724697 RC#: 6506970361 User ID: 2545367008 Caller Name: Janel Email: lemimedical1838@gmail.com Callback Number: 6504386129 Account Verified: Y (SQ) Total Account DL\'s: 19 Company: Lemi Medical Center Sign Up Date: 02/27/2015 Troubleshooting: Janel called in saying that she would like to forward all incoming calls to an external number 6504386129 from Nov 24 430PM PST to Nov 29 830AM PST -created a customer rule on ext 200 and ext 101 for unconditional call forwarding to number 6504386129 - answering service -test call - worked || ContactID: 193271756950 -no other issue raised during the call -asked permission to close the case cust agreed Notes: transferred at 430 all the way 830 am PST ContactID: 193271756950 || cp 6504386129 430PST 6506970361 - main company number test call - Active ContactID: 193271734604 The customer is calling about all calls should route to answering service until 8:30am on friday . did created a customer rule on ext 200 and ext 101 for unconditional call forwarding to number 6504386129 - answering service test call - worked Security Question: What is your pet's name? Answer: Bruno eva need forward o || Active ContactID: 193271668331 || 5106055330 ContactID: 193271688583 || GHOST CALL **OUTBOUND CALL** Case Number- 14050901 RC#: 2818539280 User ID: 62865554031 Caller Name: Hai Avrham Email: 7hai@walla.com Callback Number: 8329911862 Account Verified: Y Total Account DL\'s: 1 Company: Pro Locksmith Sign Up Date: 11/15/2021 -did call cust back at phone number 8329911862 || ContactID: 193170456651 -was able to speak with cust, irate about not calling him back yesterday, explained to cust that there is an issue with the internet (vpn) -cust does not want to be reactivate the disabled account || cust insisted that the phone numbers that his porting in are from different provider -will follow through with our lines account || ported out new phone || ContactID: 193170385846 || DISCONNECTED CALL ************************************************** 3.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ******************************************************* 4.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: *************************************************** 5.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: **************************************************************** 11.23 1.) 14045957 For Patrick_Port In Status Order ID 214214028 Incontact ID: 193169292404 RC#: 6576604272 User ID: 63121167028 Caller Name: Patrick Thompson Email: ryan.thompson@metisenergysolutions.com Callback Number: 5022357399 Account Verified: Y (SQ) Total Account DL\'s: 1 Company: Metis Energy Sign Up Date: 09/30/2021 Troubleshooting: Patrick called in asking for the status of port in request for phone number 4454652200 with Order ID 214214028 -advised cust to resubmit the port in request -no other issue raised during the call Notes: 6weeks port in statsu 4454652200 || Order ID 214214028 GHOST CALL ||| forgot change my voice || ContactID: 193169218023 ContactID: 193169256665 || GHOST CALL ContactID: 193169349028 || from chat 6weeks port in statsu ***************************** 2.) 14046934 For Carolina _Change Phone Number_Assisted by Mira Incontact ID: 193169379984 RC#: 7812547338 User ID: 387446029 Caller Name: Carolina Email: eliteappliancerepairinc@gmail.com Callback Number: 7812547338 Account Verified: Y (SQ) Total Account DL\'s: 1 Company: Elite Appliance Repair Inc Sign Up Date: 09/01/2021 Troubleshooting: Carolina called in saying that she would like to changer her boss phone number to area 781 or 617 -Number changed from (831) 999-3519 to 17812187887 -walkthrough cust in changing her email address -no other issue raised during the call -asked permission to close the case cust agreed Notes: yesterday new user || a new phone number 617 781 || main company number : 7812547338 ContactID: 193169532771 || GHOST CALL *************************************** 3.) 14050108 For LeeAnna _Port Out Inquiry_Assisted by Mira Incontact ID: 193169703414 RC#: 4123444104 || 7247742116 User ID: 252527028 Caller Name: LeeAnna Email: llewis@advancedhomehealth.com Callback Number: 4128600174 Account Verified: Y (SQ) Total Account DL\'s: 3 Company: APC/PHH Sign Up Date: 03/23/2016 Troubleshooting: LeeAnna called in asking about authorized contact person for porting out numbers 4123444104 || 7247742116 -walkthrough cust in updating the super admin name in the admin portal - no other issue raised during the call Notes: 4123444104 || 7247742116 Active ContactID: 193169741713 || GHOST CALL || 14050328 ****************************************************** 4.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Scott called in requesting for call back at phone number 6106781015 || ContactID: 193169772011 Notes: 6106781015 - SCOTT || ContactID: 193169772011 || 14050541 - Case Number ContactID: 193169777707 || GHOST CALL || 14050569- Case Number Active ContactID: 193169784558 || auto provision ************************************* 5.) 14050901 For Hai_Port In Submission_Assisted by Mira Incontact ID: 193169791118 RC#: 2818539280 User ID: 62865554031 Caller Name: Hai Avrham Email: 7hai@walla.com Callback Number: 8329911862 Account Verified: Y Total Account DL\'s: 1 Company: Pro Locksmith Sign Up Date: 11/15/2021 Troubleshooting: Mark from Sales transferred the call - was able to speak with cust Hai Avrham -cust said that he would like to port in numbers from phone.com -assisted cust in logging in to admin portal || change his password -walkthrough cust in submitting port in request for phone numbers: 8182765181 || 2812153987 || 2813695675 || 2813775819 || 2815477821 || 2817834271 || 2817834291 || 2817834297 || 2818686008 || 7135659050 || 7139001877 || 8182765183 || 8324046334 || 8326328381 -getting an error in porting these numbers saying that numbers are from RC -informed cust that will call him back for an update regarding this error cust agreed **OUTBOUND CALL** Case Number- 14050901 RC#: 2818539280 User ID: 62865554031 Caller Name: Hai Avrham Email: 7hai@walla.com Callback Number: 8329911862 Account Verified: Y Total Account DL\'s: 1 Company: Pro Locksmith Sign Up Date: 11/15/2021 -did call cust back at phone number 8329911862 || Active ContactID: 193169842876 -was able to speak with cust, informed him that numbers to be ported is with disable account and needs to be transferred to CERT to reactivate the account -cust said that he does not want to reactivate the account because those numbers belong to a different provider -will follow up tomorrow Notes: Mark from Sales || phone.com company main number 2818539280 user id for disabled account - 1008244011 ********************************************* 6.) 14051238 For Kevin_Port Out Inquiry_Assisted by Mira Incontact ID: 193169855632 RC#: 9848494778 User ID: 2247685008 Caller Name: Kevin Norton Email: kevin@kbmhawaii.com Callback Number: 8088569077 Account Verified: Y (ext 128) Total Account DL\'s: 10 Company: KMA Capital Corporation Sign Up Date: 08/29/2013 Troubleshooting: Kevin called in regarding port out number 8085683270 -cust said that he is still getting 2% of the incoming calls from rc -educate cust that the number was already released from rc and that we dont have visibility on that number cust understood -informed cust to call dial pad to check the switch on their end -no other issue raised during the call Notes: port out || few calls from rc - 8085683270 - Pacific Lightnet/1 - dialpad ContactID: 193169872472 || GHOST CALL ContactID: 193169884427 || GHOST CALL ****************************************** 7.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: ******************************************************* 8.) For Beth_Port Out Request_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total Account DL\'s: Company: Sign Up Date: Troubleshooting: Notes: *************************************** 11.22 1.) 14035240 For Kellsey_Port Out Inquiry_Assisted by Mira Incontact ID: 193060182095 RC#: 8502905470 User ID: 1405264014 Caller Name: Kellsey Email: booknow@oversee.us Callback Number: 6175002328 Account Verified: N Total Account DL\'s: 2 Company: Oversee Sign Up Date: 02/27/2013 Troubleshooting: Kellsey called in asking for CSR for porting out number 8502905470 -cust said that she is not on the account and she is calling on behalf of her client -educate cust to inform client to log in to admin portal -provide that RC needs company name, address and authorized contact person to match the info -no other issue raised during the call Notes: CSR ********************************************** 2.) 14035814 Consultation || Port In Inquiry Incontact ID: 193060232247 RC#: User ID: 145402034 Caller Name: Sal || Email: ringcentral@hl-law.com Callback Number: Account Verified: Y as per Sales Rep Total Account DL\'s: 2 Company: Howd