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Customer Name: Adam User ID: 63013552008 Contact ID: Extension #: 101 Company#: 6505508420 Best callback number: (650) 303-1282 Email address: adexpress.service@gmail.com Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: Cx not receiving sms to his company main number. Troubleshooting: Sent to him pdf form to enable his SMS Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------ Case#: Issue: Issue Resolved: Y Survey Spiel: Y ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: