Untitled Note

Caller Name: Jordan RC #: 6146109861 Callback Number: (330) 685-4145 Verified Email: jordan@alchemy-re.com # of DLS: 6 InContact ID: 427827933383 User ID: 207928048 Case #: 16057574 Account Verified: Y Issue: -add a new user Troubleshooting: -moved the ph # (614) 363-3089 to the number inventory for the new user -added the new user ext 105 through admin portal -forwarded call of ph # (614) 610-9861 to ext 104 ************************************************ Caller Name: Daniel RC #: 15133663600 Callback Number: 513 366 3686 Verified Email: daniel.siglock@nm.com # of DLS: 16,298 InContact ID: 427827946666 User ID: 3243047020 Case #: Account Verified: Y / ext 3686 Issue: -cust wish to have a license or a user that can forward calls to an external number without additional charge -adding mobile user ext wont work because mobile user ext will be charged if user extension without a DigitalLine receives call from any endpoint including external numbers ************************************************ Caller Name: Jackie RC #: 2143508608 Callback Number: (469) 328-8697 Verified Email: frontoffice.kwondental@gmail.com # of DLS: 4 InContact ID: 427827962915 User ID: 333630027 Case #: Account Verified: Y Issue: -customize company hours Troubleshooting: -cust already customized company hours thru admin portal (214) 350-8608 ************************************************ Caller Name: Jim RC #: Callback Number: 7144643043 Verified Email: jim@processserverone.com # of DLS: 22 InContact ID: 427827973879 User ID: Case #: Account Verified: Y Issue: -fax recipient Troubleshooting: -admin portal > phone number > company fax # (833) 329-8687 > changed from ext 117 to ext 107 (833) 329-8687 to ext 117 ************************************************ Caller Name: Cherie RC #: 17325303636 # of DLS: InContact ID: 427828005108 Account Verified: Y Issue: -transfer the call from a deskphone to the vm of an external number Troubleshooting: -the RC app has the feature of transferring a call to the vm of an external number -adv cust that to contact the manufacturer which is polycom to confirm the feature 800-544-4660 ************************************************ Caller Name: Sam RC #: 8888052557 Callback Number: (312) 771-8918 Verified Email: Sam@RiversideMedical.center # of DLS: InContact ID: 427828018339 User ID: 2194050012 Case #: 16058606 Account Verified: Y Issue: -unable to receive the email link to update the password Troubleshooting: -Email changed from Sam@RiversideMedical.center to riversidemedical@outlook.com -cust still not receiving the email link to change password -RingCentral app > administration settings > admin portal > users > ext 101 > user details > change password -assigned the -Polycom VVX 500 Color Touchscreen Phone with SN 0004F27522B2 from ext 105 to ext 101 LINE: (519) 800-5502 SN: 0004F27522B2 MODEL: Polycom VVX 500 Color Touchscreen Phone LINE: (888) 805-2557 SN: 00156576CE1E MODEL: Yealink W52P Cordless Phone with 4 Handsets (226) 250-1494 ************************************************ Caller Name: Ceara RC #: 8596845191 Callback Number: (502) 370-7587 Verified Email: billing@dessertsbyrebecca.com # of DLS: 2 InContact ID: 427828114193 User ID: 2420561020 Case #: Account Verified: Y Issue: -record voicemail greeting Troubleshooting: -admin portal > users > users with ext > voicemail > edit voicemail greeting > record greeting through phone call ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: 3 InContact ID: User ID: 1977694027 Case #: Account Verified: Y Issue: Troubleshooting: 104 unable to receive calls ext 103 ************************************************ Caller Name: Kollins RC #: Callback Number: 4372199151 Verified Email: kollins@consortiumstaffing.ca # of DLS: InContact ID: 427828154909 User ID: Case #: Account Verified: Y Issue: -xferred call from Rodolfo (AM) -ext 104 and ext 103 calls are dropping Troubleshooting: -cust requested a callback after 15-30 minutes because he is entering a parking lot with no signal ************************************************ Caller Name: Debbie # of DLS: 2,288 InContact ID: 427828165426 User ID: 3110216020 Case #: 16059603 Account Verified: Y Issue: -xferred call from Oliver (Contact Center) -phone provisioning Troubleshooting: -uopon checking on the SNs below, the phones are assigned to UID 376438040 which they are not related to 64167FEA57BA 64167FEA57BE 4825670AFC21 -adv caller to get more info of the phone such as the billing reference number ************************************************ Caller Name: Jennifer Walgren RC #: Callback Number: (407) 782-9356 Verified Email:jennwalgren@phdwl.com # of DLS: 17 InContact ID: 427828177969 User ID: 524715048 Case #: Account Verified: Y Issue: -ext 11107 desk phone is not connecting to network Troubleshooting: -cust used another ethernet cord > no connection -connected phone via ICS > phone went online LINE: (720) 673-3413 ext 11107 SN: 4825670A72E3 MODEL: Polycom VVX 350 Business IP Phone Provisioning Counter: 789 4077829356 hq1 hq2 gv2 cb #: (407) 782-9356 cb icid: 427828229492 -spoke with Jennifer / updated the cnam of all of the phone numbers on the acct to PHD WEIGHTLOSS -adv cust that it may take up to 72 hours to reflect the right cnam -updated the regional settings for ext 11107 and ext 11108 to Eastern Time / phones rebooted / case closed UID: 524715048 CNAM: PHD WEIGHTLOSS Provider: IQNT-DID CASE #: 16032618 Phone Number(s): 8285523333 8642524925 8643438345 9802379090 cb #: (310) 980-3443 cb icid: 427828403160 -no answer / left vm / sent email ************************************************ Caller Name: Rosa RC #: 8132890019 Callback Number: (813) 420-8773 Verified Email: rosa@brunersinsurancetampa.com # of DLS: 4 InContact ID: 427828352833 User ID: 854795020 Case #: 16062782 Account Verified: Y / ext 104 Issue: -all phones are down Troubleshooting: -the phones are connected to the computers and connected via wifi -rebooted the router / still no connection on the phone -tried to access the gui / unable to get into the gui -adv cust to reach out to their IT person to whitelist the RingCentral server IP ADD: 192.168.254.29 ************************************************ Caller Name: Chris RC #: 9058515685 Callback Number: (416) 565-0094 Verified Email: paramaxlegal@gmail.com # of DLS: 1 InContact ID: 427828490865 User ID: 62816676031 Case #: Account Verified: Y Issue: -set up company greeting and ivr menu Troubleshooting: -changed single-level ive to multi-level ivr -configured the key presses for the ivr menu ext 1001 -customized the ivr prompt through text-to-speech -forwarded the calls to external numbers 4164285661 - sonny 4165650094 - chris -added ext 103 for the receptionist desk phone Yealink ************************************************ Caller Name: Shivaraja RC #: 17326129553 Callback Number: (732) 612-9721 Verified Email: shivaraja.v@mindlance.com # of DLS: 1,265 InContact ID: 427828562885 User ID: Case #: Account Verified: Y Issue: -update cnam Troubleshooting: -updated the cnam of the phone numbers below to MINDLANCE: LEVEL 3 7328067523 7327194094 7329943568 7328678982 UID: 62951404028 CNAM: MINDLANCE Provider: Bandwidth Phone Number(s): 7329554235 7327249860 7328256864 7328200213 7328256818 7326558187 ************************************************ Caller Name: Janelle RC #: 18889083558 Callback Number: (347) 528-0115 Verified Email: janelle@jdjohnsonlaw.com # of DLS: 1 InContact ID: 427828591934 User ID: Case #: Account Verified: Y Issue: -cust just wants to ring her mobile app only and not the desktop app Troubleshooting: -RingCentral app > settings > phone > general > default phone app for calling > Use RingCentral phone -did test call -case closed ************************************************ InContact ID: 427828618758 User ID: 267161031 Case #: 16064916 Account Verified: Y Issue: -consultation call from Belinda (sales) -add shared lines Troubleshooting: -admin portal > phones system > phones and devices > shared lines > coordinators > lines > add lines from the number inventory 16064842 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************