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Customer Name: Josh User ID: 585197048 Contact ID: Extension #: 110 Company#: 7207387770 Best callback number: (401) 473-9263 Email address: Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: People call and get a weird prompt. When you call Main Number you get rings after 7 rings saying all agents are busy please leave a voicemail. SMS Messaging works only for one user's ext 105, other users can not. Since 3 weeks ago. Troubleshooting: Set Voicemail greeting (work hours) for call queue ext. 106. Advise to send the TCR form. Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes