Untitled Note

For Brandy Frakes|app stop ringing | Handled by Gerardo. Quiros Customer Name:Brandy Frakes UID:459070040 InContact ID:458254297964 Extension #: 106 RingCentral phone number:8086767661 Best callback number: (808) 452-1052 or 808 4363439 Email address: Customer's preferred callback time (with timezone): Admin: NO Account Verified: NO Issue: need help adjusting the user setting after 2 rings the call is disconnecting Troubleshooting: (steps taken to address the issue) -The app is always ringing -Explained to delete the app and re install the again Recap: NO Support Site provided: NO Survey Spiel: No Resolution:Brandy will follow the next ts step but first she needs to speak to her supervisor case will be set up for the ort team for follow up ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE:need help to adjust the user setting after 2 rings the call is disconnecting case needs a follow-up so she can delete and install the app again the best contact time will Monday to Friday 8 to 5pm UID: 459070040 Ticket :17250162 TS STEPS: -The app is always ringing -Explained to delete the app and re install the again ---------------------------------------------------------------- Contact Address for adding contact please i need the following UserID: Name: Email address: Callback number: