Untitled Note

Customer Name: zak alfstad UID: 148764034 InContact ID: 458496596117 Extension #: 103 Company#: 605 791 3222 Best callback number: (406) 599-9706 Email address:info@getvitallife.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: via last four digits of credit card Issue: cx wants all phones to ring simultaneously but 101 and 103 are not ringing. SN: SPA525G Troubleshooting: changed the call handling settings on 3 users to meet the cx's requirements Recap: Support Site provided: Survey Spiel: callback attempt #1: incontactID 458496617734 callback attempt #2: incontactID