9992438212*10532 RCX: 8332477694 Ring Central (888) 898-4591

Review: 1 UID: 1928520027 Admin Name: Matthew Schwieger Contact Person: Matthew Schwieger Call Back Number: (518) 227-5090 Email: mlschwieger@powerarena.com Account Review Comments (Agent): DL: 1 Implementation Status: Invalid Implementations No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: 11/16/2020 8:56 AM Date and Time: 11/23/2021 Review: 1 UID: 299532027 Admin Name: RON COURTS Contact Person: RON COURTS Call Back Number: (760) 889-6042 Email: rcourts@northcountymortgage.com Account Review Comments (Agent): DL: 1 Implementation Status: Completed No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: 9/20/2019 9:33 AM Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Date and Time: 11/23/2021 Review: 1 UID: Admin Name: Contact Person: Call Back Number: Email: Account Review Comments (Agent): DL: Implementation Status: No pending issue. No repeat calls. No contact for the last 5 days. Last transaction was: Day 0 - Call and email and SMS Day 0 was Call and email and SMS Day 1 - SMS Day 1 was able to send an sms Day 2 - SMS and Email ( CNR like) Day 2 was able to send an email and sms Day 3 Call and email and SMS Day 3 Final Call, VM sent SMS and closing Email. No response Close case *Day 0 (Call, SMS and Email) Voicemail: Hello, This is Mark from RingCentral Experts Team. I would like to check if you need help with your account or any technical issues. Our normal business hours are 7AM to 4PM PST, Please feel free to contact us at 833-247-7694. We would be glad to assist you. You can also email me at mark.luna@ringcentral.com Have a nice day and thank you for choosing RingCentral as your communications provider. Email/SMS: Hello, This is Mark from the RingCentral Experts Team. This is a courtesy to check if you need any help with your account or any technical issues. Allow us to help you by contacting our hotline at 833-247-7694. Have a nice day and thank you for choosing RingCentral as your communications provider. *Day 1 SMS only Hello, This is Mark from RingCentral Experts Team. We would like to follow up if you need help with your account or any technical issue We want to make sure you get the assistance you need or let us know if we are already good to close the case. Please let us know by replying to this SMS. For immediate assistance please call our hotline 833-247-7694. We will keep this case open under close monitoring. Thank you for choosing RingCentral as your communications provider. *Day 2: SMS onset of shift, if no response send CNR email EOS Hello, This is Mark from RingCentral Experts Team. We would like to follow up if you need help with your account or any technical issue We want to make sure you get the assistance you need, or let us know if we are already good to close the case. Please let us know by replying to this SMS. For immediate assistance please call our hotline 833-247-7694. We will keep this case open under close monitoring. Thank you for choosing RingCentral as your communications provider. CNR Email: Hello, This is Mark from RingCentral Experts Team. We would like to follow up if you need help with your account or any technical issue We want to make sure you get the assistance you need, or let us know if we are already good to close the case. Please let us know by replying to this email. For immediate assistance please call our hotline 833-247-7694. We will keep this case open under close monitoring. Thank you for choosing RingCentral as your communications provider. *Day 3: Final Call, if VM send SMS and closing Email. No response Close case EOS Hello, This is Mark from RingCentral Experts Team. It has been a while and we have not received any response from you. Please be informed that your case will be close due to inactivity. If you have other inquiries, You can call us at 833-247-7694. Thank you for choosing RingCentral as your communications provider and have a great day. day3 /call the customer sent sms