Untitled Note

08:00am 09:45am OFFICE 100 09:45am 10:00am Break 10:00am 12:00pm OFFICE 100 12:00pm 01:00pm Lunch 01:00pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 Incontact Id : 427581563583 Name : Chad RC # : (203) 648-1006 CB # : 5854160899 UID : 616467009 Email : info.fullbellydeli@gmail.com DL : Account Ver: Issue: Cust called in asking for porting number 5182513663 getting an error TS: walked cust on how to create a port in request but getting "The phone number you entered cannot be transferred at this time. If you still would like to have the number work with your RingCentral service, you may forward your calls from your current number to your RingCentral account." when he called yesterday he was told to call Frontier by the prev rep "-- clarified with Nicole of NTD and this is a Frontier account -- this is one of the RingCentral partners -- advised the customer to contact the Frontier Account Manager" but cust was told that hi AM has already taken care of it. as per FS transfer to Frontier sales. called Frontier T2 for help but no avail was told to call Frontier support to have them create a case to be escalated to them. told rep that I just took chance bec no one was answering on the other end. was told by TL to contact AM and copy email on case comments and monitor the the case. chatted James Finn (AM) and was told that he opened a case for this. informed james.finn@ringcentral.com keaton.woodliff@ringcentral.com Incontact Id : 427581592828 Name : Charmaine RC # : (905) 665-1999 CB # : (905) 665-1999 UID : 1068172024 Email : info@physiostudio.ca / DL : Account Ver: Y Issue: TS: Incontact Id : 427581657976 Name : Adam RC # : (405) 655-5793 / 103 CB # : (405) 655-5793 UID : 165523040 Email : bear.a@sno-nsn.gov DL : Account Ver: Y Issue: Cust called to switch numbers on their acct. TS: From 4052577275 switch to 4052409364 edu cust on call set up on acct. edu cust on how set up of call if it is set to a call queue group. walked cust ini setting up a call queue. walked cust in editing current custome rule. cust understood and will paly around with it for the meantime. issue resolved. Incontact Id : 427581694553 Name : Chuck RC # : (410) 647-7333 CB # : (410) 647-7333 UID : 3141629020 Email : DL : Account Ver: Y Issue: TS: Incontact Id : 427581757384 Name : Kyle RC # : (646) 396-5282 CB # : (646) 396-5282 UID : Email : DL : Account Ver: (980) 260-1861 Issue: TS: Incontact Id : 427581865361 Name : Andrew RC # : (651) 842-9394 CB # : (651) 842-9394 UID : 161799027 Email : aerickson@stcroixhospice.com DL : Account Ver: Y Issue: Transfered by 20 DL's / 427581865361 / one user not recvng call from call que TS: Called ext directly / 427581910480 / Success. Called the Call que number 427581931610 / went to overflow. did a screen share. as per FS call handling on call que is in Simultaneous changed to Sequential/ no go. replicated ext/ no go replicated call queue/ no go removed the polycom and replaced with RC app, did a test call 9133545511/ success. told cust to turn on headset controls, did a test call 9133545511 / success asked cust to do a test call 9133545511/ no go. headset control on and off / no go. cust already uninstalled and reinstalled RC app. as per FS escalate to Glip. (651) 321-2516 9133545511 4825670C61B4 Find me 10/12/2022 11:57:29 AM UTC-07:00 10/12/2022 11:57:29 AM UTC-07:00 0:00 18888984591 19133487652@sip.ringcentral.com 87652 SJC01-P12-TEL17 IP Device is not registered 328858933026 PSTN to SIP 10/12/2022 11:57:29 AM UTC-07:00 10/12/2022 11:57:30 AM UTC-07:00 0:01 18888984591 16513212516*87652@sip.ringcentral.com:5060 87652 SJC01-P12-TEL17 0 / Force stopped 328858933026 Caller 10/12/2022 11:57:29 AM UTC-07:00 10/12/2022 11:57:30 AM UTC-07:00 0:01 18888984591 19133545511 15 SJC01-P12-TEL17 551 / 0 Find/FollowMe: call err, Missed (Unk) [4000000] 328858933026 Caller 10/12/2022 11:57:29 AM UTC-07:00 10/12/2022 11:57:30 AM UTC-07:00 0:01 18888984591 19133545511 15 SJC01-P12-TEL17 551 / 0 Find/FollowMe: call err, Missed (Unk) [4000000] 328858933026 Find me 10/12/2022 11:57:29 AM UTC-07:00 10/12/2022 11:57:29 AM UTC-07:00 0:00 18888984591 19133487529@sip.ringcentral.com 87529 SJC01-P12-TEL17 IP Device is not registered 328858933026 PSTN to SIP 10/12/2022 11:57:29 AM UTC-07:00 10/12/2022 11:57:30 AM UTC-07:00 0:01 18888984591 16513212516*87529@sip.ringcentral.com:5060 87529 SJC01-P12-TEL17 0 / Force stopped 328858933026 ANGELA Find me 10/12/2022 11:57:18 AM UTC-07:00 10/12/2022 11:57:18 AM UTC-07:00 0:00 18888984591 19133487652@sip.ringcentral.com 87652 SJC01-P12-TEL17 IP Device is not registered 328858933026 Find me 10/12/2022 11:57:18 AM UTC-07:00 In progress 19133916220@sip.ringcentral.com 16220 SJC01-P12-TEL17 Call succeed 328858933026 Find me 10/12/2022 11:57:18 AM UTC-07:00 10/12/2022 11:57:18 AM UTC-07:00 0:00 18888984591 19133487529@sip.ringcentral.com 87529 SJC01-P12-TEL17 IP Device is not registered 328858933026 PSTN to SIP 10/12/2022 11:57:18 AM UTC-07:00 10/12/2022 11:57:19 AM UTC-07:00 0:01 18888984591 16513212516*87652@sip.ringcentral.com:5060 87652 SJC01-P12-TEL17 0 / Force stopped 328858933026 PSTN to SIP 10/12/2022 11:57:18 AM UTC-07:00 10/12/2022 11:57:19 AM UTC-07:00 0:01 18888984591 16513212516*87529@sip.ringcentral.com:5060 87529 SJC01-P12-TEL17 0 / Force stopped 328858933026 Caller 10/12/2022 11:57:18 AM UTC-07:00 10/12/2022 11:57:19 AM UTC-07:00 0:01 18888984591 19133545511 15 SJC01-P12-TEL17 551 / 0 Find/FollowMe: call err, Missed (Unk) [4000000] 328858933026 Caller 10/12/2022 11:57:18 AM UTC-07:00 10/12/2022 11:57:19 AM UTC-07:00 0:01 18888984591 19133545511 15 SJC01-P12-TEL17 551 / 0 Find/FollowMe: call err, Missed (Unk) [4000000] 328858933026 Caller 10/12/2022 11:57:14 AM UTC-07:00 In progress 18888984591 19133545511 15 SJC01-P12-TEL17 551 / 0 Missed (Unk) [0] Call accepted (). Call connected and accepted. 328858933026 Caller 10/12/2022 11:57:14 AM UTC-07:00 In progress 18888984591 19133545511 15 SJC01-P12-TEL17 551 / 0 Missed (Unk) [0] Call accepted (). Call connected and accepted. 328858933026 (608) 690-3089 Log out App re create extension reassign DL to new extension log in sa app TESTING 4825670C61B4 Ch@ngeme1! Incontact Id : 427582072255 Name : Bianca RC # : 7547785953 CB # : (954) 934-6476 UID : 62879541031 Email : DL : Account Ver: Issue: TS: Incontact Id : 427582072255 Name : Chris RC # : 8557288948 CB # : 8557288948 UID : 955880008 Email : chris.kuhnert@savvyitresources.com DL : Account Ver: Y Issue: TS: 16487527 Incontact Id : 427582136166 Name : Chrissy RC # : 9259472990 /124 CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: