Untitled Note

Make Customers Feel Valued Show Customers the value of sticking with us Right-Fit Customers Make it easy to do business with us gave the direct number for home internet to avoid cb “Hi. I just got a new Samsung Galaxy S21, and I have some questions on how to use it.” “I keep getting wrong number calls on my phone. Can you give me a new number?” - Oh that's not cool. I also experienced that before and its frustrating. I really do appreciate your time and effort raising your concern to us. Let's go ahead and check your account and get started! Can I have your phone number? “I tried to buy some more minutes online with my credit card, but it wasn’t going through. Can you do that for me?” - That's odd. I know how displeasing it is. I really do appreciate your time and effort raising that to us. And yes, I can definitely help you check what seems to be the problem. May I know the error message that pops up? “I just dropped my phone and now it won’t turn on.” That's not good to hear. I also experienced that before and its devastating. Thank you very much for your time and effort raising that to us. Let's go ahead and check what seems to be the problem. Is this the first time you dropped your phone? “Can you tell me about other Prepaid plans? I am considering switching my plan." (Customer is currently on the retired One Plan: Rebellion.) - Oh that a wonderful thought. Thank you very much for your interest knowing more about and plans and services. Let me go ahead and check the information you need to know. Are you using your data most of the time? “I called yesterday to refill my account with a coupon, and it didn’t apply since I still don’t have minutes. Please fix this now!” - Oh that's not good to hear. I know how important your services is coz Me myself is using it for communication. I really do appreciate your time and effort calling us today. Let's go ahead here and check what seems to be the problem why it didn't applied. Can I please have your phone number?