Untitled Note

CASE OUTBOUND LOGS: Called (772) 985-0116 for follow up Outbound Contact ID: 193855491090 Able to speak with Karla, customer said that she will now check if their admin is available to ask for admin portal access to provision her CISCO phone on her end. Customer said that he is not responding at the moment Customer said that she will just callback CASE 14135980 OUTBOUND LOGS: Called 5042924173 for follow up Outbound Contact ID: 193925917288 Able to speak with Unnisha Confirmed that everything is already working No other concerns raised ================================================================= Contact ID: 193925521140 RC Number: 9129619131 Caller's Name: Sabria Account Verification: Y UID: 3189315020 Callback Number: 9124806401 Email: customerservice@hubbardsmaidservice.com # of DL’s: 5 Troubleshooting Steps: Customer just want to confirm when the calls are being forwarded to their answering service (external number) when the caller is dialing the main number Reso: As per Auto-Receptionist, during after hours, calls are being routed to Ext 101 and it routes the calls to External number (614) 586-8830 Walk her thru on admin portal where to check the call forwarding during after hours Both company hours and user hours are the same No other concerns raised Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: 193925633811 RC Number: 3056151041 Caller's Name: Tom Account Verification: Y UID: 1705332027 Callback Number: 3053312628 Email: tom@elitegraphicsmiami.com # of DL’s: 1 Troubleshooting Steps: Call transferred from T1 RC Phone not working CASE 14173646 Tom Crews - Ext. 101 Phone number: (904) 643-3611 SN/MAC: 805EC0D29613 Make and Model: Yealink T48S Gigabit Color Touchscreen Business Phone Duplicate: None Activated Extension: Yes IP: 192.168.1.100 Firmware: 66.84.25.3 Factory Installed Reso: Physical connection: Connected on Network Extender Checked IP: 192.168.1.100 Offered remote support, Disclaimer disclosed | https://meetings.ringcentral.com/j/1480896402?pwd=U3BoUThuL0N3MnF1MVpsVVhnWTZOdz09 Tried to use his MAC computer, IP: 192.168.1.72 Customer tried to load it on his windows under same network but still wont load gui Tried Incognito-Chrome, wont load WEB UI Checked Settings via Phone UI, WEB SERVER TYPE was already set to HTTP/HTTPS Did factory reset, admn802609272027pwd, Phone is already OOW Able to load GUI for a min and stopped working after logging in to Yealink, IP: 192.168.1.100 using MAC Walk him thru on phone UI, settings>advanced>provisioning server>https://yp.ringcentral.com/provisioning/yealink/T48S Username and pw fields are blank as per customer > Apply config on Phone UI Reboot phone Still getting "no service " on the phone Tried bypass the network extender and advise customer to connect it wired to his router Customer said that it is not possible as its too far away from the phone No other working deskphones Customer was asking to replace the phone for free, phone is already oow Advise him that if he wants the phone to be replaced, they'll have to get a new one Customer dont want to pay for another phone as he said Set expectations that the only way to isolate if its a problem with the phone or with the network is to connect it directly to modem or router, or to a different network Able to convince to move the phone near the router and have it wired straight to it Phone rebooted and it went online Let him place a test call and it worked Advised customer to call his Network Extender provider Walk him thru on admin portal how to add user Explained the difference between mobile user and mvp user No other concerns raised Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: N ============================================================================================ Contact ID: 193925852444 Troubleshooting Steps: IVY - Consultation call Polycom 14176675 ============================================================================================ Contact ID: 193925856439 RC Number: 2485642740 Caller's Name: Jennifer Account Verification: Y UID: 63123588028 Callback Number: 2485642740 Email: oranochiropractic@gmail.com # of DL’s: 1 Troubleshooting Steps: Case 14175905 Need help setting up phone on the account Christian Orano - Ext. 101 Phone number: (248) 829-3045 SN/MAC: 64167f1bda36 Make and Model: Polycom VVX501 Duplicate: None Activated Extension: Yes IP: BLANK Firmware: Reso: Physical connection: Wired from Laptop Error: Date and Time Checked IP: BLANK Using windows 10 computer Checked LAN, LAN not detected by computer Customer said that they dont modem or router to connect with Advised customer to call Computer IT or Computer OEM Provided case number Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: 193925930053 RC Number: (817) 440-4388 Caller's Name: Waris Hakimi Account Verification: Y UID: 143374048 Callback Number: 8178516150 Email: dispatch@fivelions.net # of DL’s: 1 Troubleshooting Steps: Just purchased package with RC and unable to log in on the app Email: dispatch@fivelions.net Reso: Able to confirm that the email is associated to a disabled account, UID: 143112048 Account SQA not verified by customer., he said that they did not ask for that yesterday Customer also said that their plan should be corrected from monthly , it has to be on an annual plan Set expectations that we will request for the disabled account to be completely removed for him to use his email on the activated account. Consulted FS, was advised to escal it to AM Created CIF 14177889 InContact ID: 193925930053 UID:143374048 Customer Name:  Waris Hakimi Call Back Number:  8178516150 Email Address:  dispatch@fivelions.net Time Zone: EST , Call customer ASAP Security Question: Y Related T1 Case:14177683 Details or Reason for Escalation: Customer said that their plan should be on annual plan. Please also destroy the disabled account/duplicate UID: 143112048 , as customer cannot login and use his email. Customer said that it was incorrectly set up. This is urgent as per customer. He will be leaving tomorrow and he need to have it done today. Advised customer to keep his line open, he will receive follow up call within 24-48 hrs. Customer wish to be called today as he will leaving tomorrow Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N Outbound logs: Called 8178516150 for follow up Outbound Contact ID: 193926126935 Able to verify that he can already sign in on app and it worked Billing cycle has already been updated as well No other concerns raised ============================================================================================ Contact ID: 193926046716 RC Number: (219) 806-5383 Caller's Name: Janice Account Verification: Y UID: 62821269031 Callback Number: 2197712622 Email: info@victorytraining.net # of DL’s: 2 Company Name: Victory Global Troubleshooting Steps: Received 2 phones and need to set them up Ayana Westbrook - Ext. 103 Phone number: (941) 200-1180 SN/MAC: 48256709D1B7 Make and Model: Polycom VVX 350 Business IP Phone Duplicate: None Activated Extension: Yes Ext 104 Phone number: (941) 259-2870 SN/MAC: 48256709CAF8 Make and Model: Polycom VVX 350 Business IP Phone Duplicate: None Activated Extension: Yes Reso: Assigned 48256709D1B7 to Ayana Westbrook - Ext. 103 Assigned 48256709CAF8 to Regina Beard - Ext. 104 Phone went online Let her place test call All good and working Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: 193926139641 RC Number: 8553553663 Caller's Name: Mohammed Account Verification: Y UID: 260661028 Callback Number: 7738585972 Email: meid@seashellrestaurants.com # of DL’s: 24 Troubleshooting Steps: John from Sales transferred the call Phone from UID: 174503035, SN: CCQ19330PY0 needs to be moved to UID: 2606611028, Extension 204 Extension 204 Phone number: (312) 379-3751 SN/MAC: CCQ19330PY0 Make and Model: CISCO SPA303 Duplicate: YES Activated Extension: YES IP: Firmware: Reso: Confirmed that the UID :174503035 was already deactivated Set expectations that we can only perform manual prov for the phone Transferred to Higher DL Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: