Untitled Note

08:00am 10:00am OFFICE 100 10:30am 11:30am Lunch 11:30am 1:00pm OFFICE 100 01:00pm 01:15pm Break 01:15pm 03:00pm OFFICE 100 03:15pm 03:30pm Break 03:30pm 05:00pm OFFICE 100 15614857 Incontact Id : 225987087851 Name : Nawar RC # : (289) 805-4456 CB # : (289) 805-4456 UID : 62960900028 Email : nmammo@pallettvalo.com DL : 108 Account Ver: Y Issue: Cust called in saying when calls are forwarded to ext 285 no one ans but after user hangs up the phone will keeps on ringing. TS: Checked call logs/ no details. went to analytics/ no detail. edu cust will check and will follow the process on article https://support.ringcentral.com/article/integrating-ringcentral-with-microsoft-365-outlook-teams.html 70945 41233048 Incontact Id : 225987139055 Name : Darine RC # : 2038034514 CB # : (203) 209-8642 UID : 625891048 Email : darineramos@gmail.com DL : 1 Account Ver: Y 5145041001 Issue: cust did not recv device / Device not delivered TS: Cust said there was no device delivered. checked tracking number 884956211229232 Tuesday, 6/14/2022 3:18 AM At local FedEx facility STRATFORD, CT 3:37 AM On FedEx vehicle for delivery STRATFORD, CT 11:27 AM Delivered Left at front door. Signature Service not requested. Fairfield, CT cust asking for refund. approval ID:A-1213686 17038850884 ONVOY LLC - VA ( 138E) 703.885.0810 ONVOY LLC - VA ( 138E) 703.682.0007 LEVEL 3 COMMUNICATIONS LLC - MD ( 6119) Incontact Id : 225987289169 Name : Raphael RC # : 9544924647 / 101 CB # : 8009960398 / 409 / EST UID : 1685832020 Email : raphael@segpay.com DL : 20 Account Ver: Y Issue: cust wants to schedule a 3 way about transfering call recordings to another RC account. TS: configurations of call recordings not being sent to Happyfox cust is trying link ring central to happyfox so that they could transfer the call recordings. HappyFox account not yet verified. ask cust how they transfer the call recordings. cust doesnt know how she only called to mediate with happyFox. cust said will give case number to happyfox. 225987366840 Pa add Incontact Id : 225987370384 Name : Shawndra jones RC # : 2144327800 / CB # : (214) 432-5191 UID : 63059153028 Email : shawndra.dwilliams@farmersagency.com DL : 1,113 Account Ver: Y from admin Issue: cant log in to account TS: cust doesnt have an acct. called admin, ver acct. created an ext for user. sent email invite. issue resolved 15659221 Incontact Id : 225987458121 Name : Heather RC # : (267) 207-3150 CB # : (267) 207-3150 UID : 678595048 Email : heather.svetik@lpl.com DL : 904 Account Ver: Y Issue: Transfered call from implementation/ provisioning 2 devices TS: User/Extension Status: (267) 207-3148/ (267) 207-3138 Serial Number: 64167f2a1759 , 64167F2A1054 Phone Model: Polycom vvx311 Device Certificate : Device Firmware: Billing Status: Internet Access: 192.168.11.90 / 192.168.12.09 Incontact Id : 226089569521 Name : Patrick RC # : 6785886230 CB # : 6785886230 UID : 146449022 Email : patrick@appletree-insurance.com DL : 221 Account Ver: Y Issue: cust called in saying calls are not getting forwarded TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 226089751418 Name : Rhonda RC # : 7029983996 CB # : UID : Email : DL : Account Ver: 702998 Issue: TS: User/Extension Status: Serial Number: 0004f2827f34 / 1057728011 Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: