Untitled Note

Caller Name: George RC #: Callback Number: (403) 512-1090 Verified Email: george@hislopstrategies.com # of DLS: 1 InContact ID: 430741804635 User ID: 400232029 Case #: Account Verified: Y Issue: -xferred call from Darwin (soho) -update card info -getting error message stating that the address is incorrect Troubleshooting: -tried update card info with addy 300 CALHOUN COMMON NE, CALGARY, T3P 1T3, CAN / in valid addy -cleared avl / still not successful -did a conference call with the bank / rep confirmed that the addy is 300 CALHOUN COMMON NE, CALGARY, T3P 1T3, CAN -called billing / rep said she will have the avl cleared and we can re-process the payment after 1-2 hours call info on file addy had been verified with the bank George Hislop 1488 Livingston Way NE , Calgary, Alberta, T3P 0Z5, Canada 300 CALHOUN COMMON NE, CALGARY, T3P 1T3, CAN 5223039440975371 11/25 767 Hislop Strategies Corp. George Hislop 1488 Livingston Way NE Calgary,, AB T3P 0Z5 CAN cb #: (403) 512-1090 cb icid: 430742124111 -no answer / left vm tried to update the card info again / not successful -kindly ask cust if it is possible to change the addy with bank to 1488 Livingston Way NE , Calgary, Alberta, T3P 0Z5, Canada -because the addy 300 CALHOUN COMMON NE, CALGARY, T3P 1T3, CAN is not recognizing this addy ************************************************ Caller Name: Debbie RC #: Callback Number: (828) 234-5549 Verified Email: lenoirdentistry@gmail.com # of DLS: InContact ID: 430741929385 User ID: 706155048 Case #: Account Verified: Y Issue: -calls to main number (828) 754-7881 are going to an external number (828) 234-5549 Troubleshooting: -adv cust to confirm to their cust the number that was dialed because the numbers (828) 728-8328 / (828) 726-6937 do not show inbound calls to the main number -possibility could be the custs are calling the mobile number of the user ************************************************ Caller Name: Tom RC #: 860 404 6411 Callback Number: (860) 681-5400 Verified Email: tpattison@namtecindustries.com # of DLS: 2 InContact ID: 430741941152 User ID: 62857634008 Case #: 16577224 Account Verified: Y Issue: -enable sms feature with RingCentral Troubleshooting: -created telco ops case 16577248 to enable sms feature for the phone number 860 404 6411 sms is going cb #: (408) 379-7771 cb icid: 430741961923 -spoke with Tyra -cust said that the phone in ext 103 is not ringing and sometimes it does - LINE: SN: MODEL: IP ADD: 192.168.10.140 To find the IP address of your Polycom VVX 300/310: Click the Home key. Scroll and select Settings. Scroll and select Status. Scroll and select Network. Scroll and select TCP/IP Paramaters. -call got disconnected when the user is trying to login to her Rc acct -another call came in cb #: (626) 800-9820 cb icid: 430742078938 -spoke with Sabrina -cust was able to verify the SQ of the uid 1730303012 -deleted the phone number (626) 800-4820 from uid 1730303012 -changed POD from 7 to 3 / not successful -submitted portin request thru admin portal support@xlilaw.com ************************************************ Caller Name: Gloria RC #: Callback Number: 8583143233 Verified Email: gulay@haultail.com # of DLS: 7 InContact ID: 430742013666 User ID : 62848416008 Case #: 16577943 Account Verified: Y Issue: -xferred call from Severo (sales) -company greeting -unable to send and received sms Troubleshooting: -cust said that their customers are calling the phone number (800) 4830-0821 -turn off on-demand call recording and keep the automatic recording -the sms feature of the users are not enabled -created telco ops case to enable the sms feature of the ff phone numbers: (803) 2349996 (803) 2394467 (803) 2394514 (803) 2394538 (803) 2394630 (803) 2394795 62848416008 main # > greeting (800) 4830-0821 ************************************************ Caller Name: Victor / Vlad RC #: Callback Number: 8476635333 Verified Email: claimstaurus@gmail.com # of DLS: 38 InContact ID: 430742122601 User ID: 62844214008 Case #: Account Verified: Y Issue: -xferred call from Jelen (sales) -phone provisioning to ext 235 Troubleshooting: -checked the connections -did screen sharing / access gui -reset phone to factory settings -configured prov server : https://yp.ringcentral.com/provisioning/yealink/T46S LINE: (630) 642-5537 SN: 001565C329CF MODEL: Yealink T46S Gigabit Color Business Phone IP ADD: 192.168.1.49 -did test call -case closed ************************************************ Caller Name: Danielle Hucul RC #: 8882362947 Callback Number: 7807830489 Verified Email: danielle@canadianfiberoptics.ca # of DLS: 5 InContact ID: 430742259093 User ID: 1670751027 Case #: Account Verified: Y Issue: -update user details -call forwarding Troubleshooting: -assisted cust in updating the Security question of ext 100 through admin portal -explained that ext 100 and ext 103 -explained that we cannot forward calls from one ext to another ext using the RingCentral app -created call queue groups for the key presses -changed the main super admin in the acct -updated the email add for the notifications -turned off all custom rules for the user extensions (587) 999-9468 danielle@canadianfiberoptics.ca Danielle@CanadianFiberOptics.ca (587) 943-6472 7: ************************************************ Caller Name: Zayra RC #: Callback Number: 7472049570 Verified Email: Zayram@califraming.com # of DLS: 15 InContact ID: 430742408318 User ID: 62447553023 Case #: 16587427 Account Verified: Y Issue: - xferred call from Ivy (sales) -ext 116 is unable to login to the RingCentral app Troubleshooting: -downloaded the correct RingCentral app -cust was able to login successfully -case closed ************************************************ Caller Name: Morgan RC #: 18085680199 Callback Number: (661) 369-1044 Verified Email: bestscreendocs@gmail.com # of DLS: 1 InContact ID: 430742424995 User ID: 62879251008 Case #: 16589693 Account Verified: Y Issue: -xferred call from Joey (sales) -unable to login to the RingCentral app Troubleshooting: -asked cust to login using her email add bestscreendocs@gmail.com / got an error ( pls see screenshot) -uninstalled then re-installed the mobile app -tried to login using the email address, main number (808) 568-0199 and the direct number (808) 568-2663 / same error -asked for screenshot (attached is the screen shot) -cust was able to login to the admin portal and RC app thru desktop computer -the issue is only occurring in the mobile app (808) 568-0199 ************************************************ InContact ID: 430742454745 User ID:62783880008 Account Verified: Y Issue: -consultation call from Ana (sales) -conference call is not in the admin portal Troubleshooting: -force restart the conference queue thru scp 16590354 audio conference ************************************************ Caller Name: Ellie RC #: 2137842385 Callback Number: 213 784 0122 Verified Email: ellie.motlagh@ceragemus.com # of DLS: InContact ID: 430742468381 User ID:1386322021 Case #: Account Verified: Y Issue: -inbound caller id shows as Nathan Baek on (213) 784-2385 Troubleshooting: -changed the "Call information displayed" to CallerID Number -did test call -case closed calls ID incoming caller id Nathan ************************************************ Caller Name: Todd # of DLS: 4 InContact ID: 430742486917 User ID: 216011035 Case #: Account Verified: Y Issue: -xferred call from Angela (sales) -cust has to connect his Yealink WH 66 bluetooth headset Troubleshooting: -referred to the user guide or manufacturer wh66 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************