Untitled Note

Incontact ID: RC#: User ID: Caller Name: Michael Fox Email: mfox@truetaxlawgroup.com Callback Number: 3235229721 Account Verified: Yes Admin/User: Issue: cx ci about needing to add an extension for an existing call group // Troubleshooting: rep assisted the cx to add extension 109 to sales call queue group // provided step by step process for the customer to follow through //