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Customer Name: Santino User ID: 57974813 Contact ID: Extension #: 3 Company#: 105 3125599222 Best callback number: (847) 647-8808 Email address: bsantana@bsofa.com Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: This is a description of the Issue you are communicating about.Only the desktop phone rings and not the other 3 numbers the customers own. Troubleshooting: Setting call handling Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------ Case#: Issue: Issue Resolved: Y Survey Spiel: Y ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful! Best regards, Victor Chinchilla | (650) 709-2278 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 8:00am to 5:00pm (GMT-6) CST time zone.