Untitled Note

Customer Name: Karen UID:818860048 INCONTACT: 458497711288 Extension #: 101 Best callback number: 909-224-1544 RC: 909-945-4996 Admin: YES Account Verified: YES Issue: I need to add a new device and I need help Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Account Verified Y/N: How many phones are affected?:1 Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Yealink scpt 53w Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: