Untitled Note

Customer Name: Melina RingCentral Number: 7142535333 UID:167974041 InContact ID:456403454693 Extension #: 103 Best callback number: 7142535333*102 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: when extensions 103 places a call on hold the other extensions are not able to pickup the line. This issue has been happening after thanksgiving on November 28th Troubleshooting: (steps taken to address the issue) I checked on the account presence for every user to check that the option to pick up call on hold be enabled but every user was set up correctly and I will be making a call back on Monday to try to fix the issue Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name) UNABLE TO CREATE A CASE BECAUSE THERE WAS NO CONTACT MADE ON SALESFORCE