Untitled Note

InContact ID: 429188279611 Case #: 14415903 Issue: -consultation call from Tasha (CERT) -annotation and breakout rooms features in RingCentral Video cb #: (307) 381-2020 cb icid: 429188289196 -spoke with usman -cust have the ext 104 test the sms feature -turned off the Play periodic tones for outbound calls ************************************************ Caller Name: Richard / Michelle RC #: 18006599448 Callback Number: (617) 851-7102 Verified Email: michelepinault@blueskytraveldreams.com # of DLS: 5 InContact ID: 429188307787 User ID:274285048 Case #: 16318833 Account Verified: Y Issue: -IVR prompt and settings Troubleshooting: -recorded and uploaded a new ivr prompt -edited the key presses of ivr menu ext 1001 -sent welcome invite email to michelepinault@blueskytraveldreams.com for ext 103 -walked thru cust in logging in to the RC app as ext 103 -created ext 104 from the unassigned ext -created call queue group ext 2 for the ivr menu key press 4 -case closed Phone Number: (800) 659-9448 > cb #: (423) 208-0179 cb icid: (423) 208-0179 -spoke with dr. Stella -cust requested a callback after 1-2 hours ************************************************ Caller Name: DeAndre RC #: 4242307863 Callback Number: (323) 327-1991 Verified Email: deware100@yahoo.com InContact ID: 429188421021 User ID: 2431051015 Issue: -wants to turn back on the ph # (424) 230-7863, (747) 247-8228 and (323) 576-7908 Troubleshooting: -xferred to sales cb #: (480) 888-6160 cb icid: 429188436657 -no answer / left vm /sent email ************************************************ Caller Name: Marc RC #: Callback Number: 714 336 2469 Verified Email: mhaas@aspyrteam.com # of DLS: 3 InContact ID: 429188441358 User ID: 594378048 Case #: Account Verified: Y Issue: -xferred call from Dennis (sales) -phone provisioning Troubleshooting: -successfully provisioned phones to ext 101 and ext 102 LINE: (714) 941-0756 ext 101 SN: CCQ18280LX5 MODEL: Cisco SPA-504G Desk Phone IP ADD: 192.168.0.170 LINE: (714) 450-9854 ext 102 SN: CCQ1715059S MODEL: Cisco SPA-504G Desk Phone IP ADD: 192.168.0.169 -did test calls -case closed -created telco ops case / according to telco, they do not have a way to delete the phone number -reached out to ntd / confirmed that the phone number was not ported and still active to RingCentral -the phone number is visible in SCP but not in the admin portal cb #: (415) 741-3364 cb icid: ATTACHED FILES: -scp numbers -admin portal numbers ************************************************ cb #: (423) 208-0179 cb icid: 429188509573 -spoke with Dr. Stella -cust is still busy and said she will callback amazingcarehha@gmail.com ************************************************ Caller Name: Christian RC #: 7034332739 Callback Number: 7039268237 Verified Email: christian@perfectlandscapes.com # of DLS: 8 InContact ID: 429188520333 User ID: 922066048 Case #: 16320971 Account Verified: Y Issue: -outbound caller id for user extensions -change email add for email notification of received faxes Troubleshooting: -admin portal > user ext > outbound calls / faxes > caller id > edit -updated the call queue greeting of ext 1 -updated email add for fax email notifications from christian@perfectlandscapes.com to info@perfectlandscapes.com -created custom rule for Thanksgiving day / created message-only ext did test call 7034332739 ************************************************ Caller Name: Punnaiah RC #: 16237771720 Callback Number: (405) 923-1822 Verified Email: chowdarymp@yahoo.com # of DLS: 4 InContact ID: 429292673985 User ID: 213554028 Case #: 16323035 Account Verified: Y Issue: -add digital line Troubleshooting: -admin portal > add user > mvp license > set up the new user info for ext 111 -added ext 111 to the call queue group ext 1 and ext 3 -adv cust to download and install the RC app thru the https://apps.ringcentral.com ************************************************ Caller Name: rommel RC #: 7809558789 Callback Number: (587) 338-9362 Verified Email: rommel_alcaraz2004@yahoo.com # of DLS: 24 InContact ID: 429292710570 User ID: 1661353027 Case #: Account Verified: Y Issue: -unable to login to the admin portal -update email add Troubleshooting: -cust reset the password thru email add rommel_alcaraz2004@yahoo.com rommel.alcaraz@jlfiltration.com ************************************************ Caller Name: Reign RC #: 3478689811 Callback Number: (347) 497-3368 Verified Email: m0d.mariaregina.batallones@gmail.com # of DLS: 4 InContact ID: 429292727582 User ID: 62604292007 Case #: Account Verified: Y Issue: -download contact list Troubleshooting: -changed password for ext 103 > no contacts to export -cust said she wants to delete ext 103 and the license associated in it -xferred to cert ************************************************ InContact ID: 429292752818 Issue: -consultation call from Jen (sales) -adv rep that the virtual number can send sms ************************************************ Caller Name: Dan Callback Number: (214) 918-4600 Verified Email: dan@adeoinc.com # of DLS: 1 InContact ID: 429292759360 User ID: 1526381027 Case #: 16323751 Account Verified: Y Issue: -xferred call from Camille (sales) -call forwarding to an external number Troubleshooting: -forwarded calls from ext 101 to external number (214) 918-4600 cb #: (415) 7387800 cb icid: 429292773161 -spoke with Miguel -adv cust that the phone number (415) 741-3364 has been cleared out from the acct -did outbound test call if the caller d will still show the (415) 741-3364 -caller id now shows -case closed ************************************************ Caller Name: Maureen RC #: 16144423355 Callback Number: (614) 545-3770 Verified Email: marmstrong@antolino.com # of DLS: 18 InContact ID: 429292710949 User ID: 62626845031 Case #: 16324093 Account Verified: Y Issue: -call forwarding to a call queue group Troubleshooting: -explained that the RingCentral App does not accept forwarded calls from another ext -created call queue group ext 5 -forwarded the missed calls of ext 101 to call queue group -did test call to the (614) 545-3770 > all good -case closed ************************************************ Caller Name: Talal RC #: 8887776047 Callback Number: (713) 703-4140 Verified Email: talal.kayyal@renovatoclinical.com # of DLS: 0 InContact ID: 429292773803 User ID: 892819020 Case #: Account Verified: Y Issue: -change password Troubleshooting: -cust is not able to get the link to change password -confirmed that the email add heidie.rios@renovatioclinical.com is still good -Heidi confirmed that she received the link to her email to change the password -did test fax -case closed 84444 ************************************************ Caller Name: David RC #: Callback Number: (347) 670-6734 Verified Email: dpollack@veteransfleetmanagement.com # of DLS: 5 InContact ID: 429292836601 User ID: 209402048 Case #: 16324488 Account Verified: Y Issue: -xferred call from Emerson (sales) -call forwarding to a call queue Troubleshooting: -created call queue group ext 2 -created custom rule for the company call handling f or the phone number (866) 268-5666 to forward calls to call queue group ext 2 -did test call -case closed 866 to field support CIF - 16323483 Phone Number: (866) 268-5666 ************************************************ Caller Name: Cesar RC #: 3014042176 Callback Number: (202) 269 9595 Verified Email: cesar.produce@hotmail.com # of DLS: 3 InContact ID: 429292862654 User ID: 684774048 Case #: Account Verified: Y Issue: -ext 103 is unable to login using the email add Troubleshooting: -enabled email login for cristinamartinez0285@gmail.com -cust created the password for ext 103 thru admin portal cristinamartinez0285@gmail.com ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************