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Customer Name: Troy Gepke UID: 2106552011 InContact ID: 457891728147 Extension #: 103 Main Company number: 2533367788 Best callback number: 2532325826 Email address: troy@voyagexp.com Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: wanted to add a polycom vvx201 serial number 64167F85505D Troubleshooting: (steps taken to address the issue) connected the phone to the router and the power line and it worked the customer wanted to change his pin for the voicemail, went to RC app, settings, phone, voicemail, edit, and changed the pin Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y