Untitled Note

User ID 327370028 InContact ID 459339701635 Customer Name: Herve Mbanya RC Phone Number: 512-270-4899 Extension #: 1 Best callback number: 832-654-2125 Email address: herve.mbanya@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx wants the Forward all calls to be turned off Issue/Subject: For: Herve Mbanya | Issue: Forward all calls to be turned off | By: Andres Camp TS so far: Forward calls turned off Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y