Untitled Note

September 1 Thursday 1.) 16181429 CASE NUMBER - 16181429 Issue: For Mohammed_IVR Set Up_Assisted by Mira Incontact ID: 428508587540 RC#: 8329108615 User ID: 316797040 Caller Name: Mohammed Sharfuddin Email: sharfuddin@cambaycs.com Callback Number: 8329108615 Account Verified: y sq ext 120 Total # of DL's: 552 Company Name: Cambay Consulting, LLC Sign Up Date: 01/06/2021 Troubleshooting: Mohammed called in saying that he needs assistance with IVR set up -walk through cust with ivr set up -no other issue raised during the call -asked permission to close the case cust agreed -did screen sharing session - https://v.ringcentral.com/join/532030522 -csat spiel satisfied Notes: Active ContactID: 428508587540 - ivr set up - 8326170901 - kaden - all the calls https://v.ringcentral.com/join/532030522 *************************************************************************************** 2.) 16181925 CASE NUMBER - 16181925 Issue: For Faith_ACR_Assisted by Mira Incontact ID: 428508609771 RC#: 4844508320 User ID: 2992225020 Caller Name: Faith Snowden Email: faith.snowden@wayforth.com Callback Number: 4844508320 Account Verified: y sq 10320 - admin Total # of DL's: 199 Company Name: WayForth Sign Up Date: 12/27/2019 Troubleshooting: Faith called in saying that user ext 27757 having issues with call recording -walk through cust on how to access call recording -cust said that her rc app in her laptop automatically answers the call while in a microsoft teams meeting and disconnects the microsoft teams meeting -https://v.ringcentral.com/join/931795548 -did go to rc app - settings - notifications and sounds - headset controls - off -did call cust back at phone number - 2676902723 || Active ContactID: 428508670854 -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Active ContactID: 428508609771 - call recording - 27757 ext - randa cherry - txa market 27002 aug 31 221pm - teams meeting rc call comes in ends 15741968 https://v.ringcentral.com/join/931795548 \\ 4844508320 2676902723 ******************************************************************** 3.) 16158973 CASE NUMBER - 16158973 Issue: For Faiz Call Log (Outbound)_Assisted by Mira Incontact ID: 428508674278 RC#: 6477990597 User ID: 383118024 Caller Name: Faiz Shaikh Email: faiz.shaikh@webware.io Callback Number: 6477990597 Account Verified: y sq ext 868 Total # of DL's: 243 Company Name: Webware Sign Up Date: 06/22/2016 Troubleshooting: Requesting to have the outbound call from July to August -did screen sharing session cust agreed - https://v.ringcentral.com/join/666873527 Notes: Active ContactID: 428508674278 - account manager - 6477990597 || some information 886 number - last outbound call made https://v.ringcentral.com/join/666873527 3rd Batch (437) 826-7811 - 2022-08-31 4:42 PM (347) 352-7560 - 2022-08-31 4:50 PM (404) 537-3147 - 2022-08-18 2:27 PM (424) 250-6537 - No results (613) 688-8813 - 2022-08-04 10:59 AM (647) 670-0068 - 2022-08-31 4:33 PM (720) 307-5146 - 2022-08-17 1:06 PM (229) 384-6680 - No results (905) 291-3788 - 2022-08-31 4:30 PM (646) 829-9565 - No results (204) 201-2191 - No results (778) 262-1676 - No results (773) 295-4617 - 2022-08-19 11:32 AM (604) 239-8926 - 2022-08-02 11:08 AM (720) 216-2678 - 2022-08-12 4:56 PM (437) 826-1188 - 2022-08-31 10:13 PM (929) 610-6700 - 2022-08-31 5:11 PM (604) 210-4637 - 2022-08-08 11:10 AM (424) 246-9677 - No results (204) 201-2145 - No results (929) 265-3100 - 2022-08-31 5:15 PM (647) 255-6838 - 2022-08-31 5:01 PM (929) 399-2655 - No results (720) 676-6422 - No results (647) 952-8165 - No results (213) 246-2506 - No results (613) 907-4614 (778) 570-0772 (347) 280-3785 (902) 800-2241 (587) 350-0807 (229) 233-6355 (415) 549-0483 (773) 453-6857 (512) 580-5133 (720) 306-9611 (323) 223-0596 (647) 347-6106 (224) 210-1742 (929) 441-7077 ************************************************************************* 4.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: ********************************************************************* 5.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: ************************************************************* 6.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: **************************************************************************** 7.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: ****************************************************************************************** 8.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: ********************************************************************************** 9.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: ************************************************************************** 10.) CASE NUMBER - Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: