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For laudin | Set Announcements for thankskiving | Resolved by Gerardo.Quiros Customer Name: Claudine Artz Extension #: 101 RingCentral phone number : 8446494400 Best callback number: 9512618195 Customer's preferred callback time (with timezone): Admin: Yes Account Verified: Yes Issue: Claudine is calling because she wants to create an announcement hOLIDAY GREETING THURSDAY THanks Giving for November 24 th and 25th Troubleshooting: (steps taken to address the issue) Log in to the RingCentral account. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Settings. Click Custom Rule under Custom Answering Rules. Click Add Rule. Enter a descriptive name for the rule, then click Next. Example: Thanksgiving. Click on Date and/or Time, then select Specific Date Range. Set the Date and Time when the rule will be applied, then click Next. Select Bypass greeting to go to Extension, then click Select Extension. Select the Messages-Only extension for this holiday schedule, then click Done. Recap: Yes Support Site provided: Yes Survey Spiel: NO Resolution: Rule was created for the thanksgiving days ,explained how to create an announcement she will record herself and will submit the greeting