Untitled Note
By: Anonymous11/1/20222 views Public Note
11/01
CASE #: 16642982
Incontact ID: 431069314388
User ID: 431069314388
RC #: (516) 570-3875
# of DLS:
Caller Name: David
Callback Number: 9016470488
Verified Email: Y- mwloakland@gmail.com
Account Verified: Y-
Admin/User: Y
Issue:
-- Set up trial acct-
-- Unable to set up acct
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to do screen sharing-
-- Downloaded the RC app--
-- Guided customer in the new website--
-- Serial Number: 482567208DEA--(516) 874-0655-- Assigned to Ext 106
-- Successfully provisioned phone
-- Test Call Successful-
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 16642982
Incontact ID: 431069348703
User ID:58490330
RC #: 5165703875
# of DLS:
Caller Name: Denise
Callback Number: 6316712069/ Ext 106
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Set up new phone
Provided Estimated Timeframe: Y
Troubleshooting:
-- Logged into admin portal
-- Checked phone model and MAC: 482567208DEA
-- Advised to log in to admin portal- There are 2 phones assigned on the Extension
-- -- Serial Number: 482567208DEA--(516) 874-0655-- Assigned to Ext 106
-- Successfully provisioned phone
-- Test Call unable to use the handset-_ Corrected cabling
-- Test Call Successful- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 16643439
Incontact ID: 431069394050
User ID:56564692
RC #: 8774684657
# of DLS:
Caller Name: Michael
Callback Number: 8326519070
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
--Change Company Name
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Unable to verify acct- guided customer in changing the SQA
-- Updated SQA
-- Company name is updated
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:16643692
Incontact ID: 431069411979
User ID: 3615537020
RC #: 8886687616
# of DLS: 4
Caller Name: Jesprit
Callback Number: (778) 744-7179/ Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Automatic call recording
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Unable to verify via SQ
-- Was able to verify CC details- Billing address-- Able to give contact phone
-- Called contact phone--(973) 727-0444-- authenticated--Contact ID: 431069434377
-- Refer to AM-
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
16643807
mark.macatangay@ringcentral.com
CASE #:16644016
Incontact ID: 431069441886
User ID: 358825028
RC #: 8473101600
# of DLS:
Caller Name: Mrs. Singh
Callback Number: 8479897240- Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Trying to re assign phone
Provided Estimated Timeframe: Y
Troubleshooting:
-- Logged into admin portal
-- Checked phone-- CCQ193100QQ
-- Assigned to Ext 105- (224) 829-0583- MVP
-- CCQ193100QQ-- Assign phone to Ext 104-- Rebooted Phone- (847) 310-1608
-- Customer checked if Ext 105 is able to place call and use the app
-- Guided customer in configuring user hours for Ext 105-_ Changed user details
-- Caller is not in the location with the phone
-- Test Call -- Successful
-- Left Case Open
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
Called Iby at (778) 897-0157, Contact ID: 431069529708
-- Requested to be called back after 5 minutes
FCH2408DBV1--25071043--MAC: A4B43972AAEE-- Jason- 2362371153-- Test Call Successful
FCH2408DCD7-- 25077043--MAC: A4B43972B229--Alisson -- Spare Phone
FCH2402EMWL-- 25069043--MAC: A4B439720C5D-- Michelle-- (236) 237-1488-- Phone wen online
10.192.10.16- Screen sharing agreed-- Phone went online
10.192.10.13- Went online--
Jason - MAC: A4B43972AAEE
Michele - MAC: A4B439720C5D
Allison - MAC: A4B43972B229
Called (778) 897-0157- Contact ID: 431069539592
-- Got
nenet.diones@ringcentral.com--16645651
CASE #: 16645651
Incontact ID: 431069623520
User ID: 62875760008
RC #: (408) 516-1435
# of DLS:
Caller Name: Jasper
Callback Number: 4087998462
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Nenet form Sales--Provisioning Cordless Phone
--Wants to use phone as pass thru for internet
Provided Estimated Timeframe: Y
Troubleshooting:
-- Verify phones that were sent to customer, all cordless phones
-- Advised customer that cordless phones are not possible for daisy chain connection
-- Consulted with FS, advised to refer the case to AM
-- Created CIF case--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:16645834
Incontact ID: 431069630259
User ID: 206283041
RC #: 6123334220
# of DLS: 88
Caller Name: Cossandra
Callback Number: 6123363794
Verified Email: Y
Account Verified: Y-auth
Admin/User: Y
Issue:
-- Admin portal- Change a phone number
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log in to admin portal
-- Screen sharing agreed
-- Ext 445 is the involved -- wants to use 8003445696 as outbound ID
-- Advised customer that it is not possible
-- Explained CNAM-
-_ Forward All calls from Ext 445 to 8003445696
-- Test Call Successful
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
18003445696
CASE #: 16646104/ 16627164
Incontact ID: 431069685515
User ID: 62875276031
RC #: (720) 974-0040
# of DLS: 9
Caller Name: Carly
Callback Number: 7209740040/ Ext 101
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Checking on an open case
-- Wants to assign corded phones
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- 805E0C8BCFFD-- assigned to Ext 103-- (720) 923-1488-
-- 805E0C8BCE0B-- assigned to Ext 106--(720) 923-1852- 192.168.0.209
-- Assisted the customer in assigning the phones accordingly
-- Screen sharing agreed-- Accessed GUI-- Updated provisioning UR:L
-- Test Call -- Call Successful Ext
-- Check cable connection for Ext 103-- Provisioned Successful
-- Test Call Successfully-
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
192.168.0.111-
192.168.0.110- 105
CASE #: 16646915
Incontact ID: 431069747337
User ID: 2393571036
RC #: 3109614026
# of DLS: 89
Caller Name: Eddie
Callback Number:3109614026/ Ext 107
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Set up a phone-
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Advised to log into admin portal
-- Ext 31103- 64167F0AB133- Purchased a 3rd party phone from amazon
-- Phone is associated to UID: 2393571036
-- Screen sharing agreed- Tried manual config
-- Manual Config worked-- Phone went online
-- Advised customer that some settins might not work on manually configured phone
-- Test Call Successful
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 16647950
Incontact ID:431069893580
User ID: 59532949
RC #:(800) 414-8781
# of DLS:
Caller Name: Shilpy
Callback Number: 5592848140
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Provisioning Device
-- CISCO Phone- FCH26312DQW
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked on admin portal
-- Phone to be assignec to Ext 881- (559) 475-9077
-- Provisioned phone successfully
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
tnijjer@gmail.com
CASE #: 16648159
Incontact ID: 431069902511
User ID: 316778031
RC #: 7606741905
# of DLS: 409
Caller Name: Rob
Callback Number: 6192527053/ Ext
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Faxing Issue- ATA issue
-- Unable to send/receive
Provided Estimated Timeframe: Y
Troubleshooting:
-- Ext 103 is affected-- ATA device is online
--As per customer, all lights are on
-- Checked call handling and settings of the extension
-- Set number to Voice Only-- Test Fax- unsuccessful
-- Advised to do screen sharing-- Xerox is the brand
-- Let the customer create a password for Ext 103
-- (760) 674-1916-- Sent a fax to app
- _Customer received it-- Explained that issue is with machine, advised to contact manufacturer
-- Sent email about fax setting-- Customer agreed
_ EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 16648461
Incontact ID: 431069946470
User ID: 309399030
RC #: 9092570049
# of DLS:
Caller Name: Chelsea
Callback Number: 6264666810/ Ext
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Porting out - rejected
-- 8337384423-
Provided Estimated Timeframe: Y
Troubleshooting:
-- Check phone number on account- not present
-- 8337384423-- Searched on SF, no account pulled up based on the rejection
-- Provided information to customer
-_ Checked on audit trail- number was deleted on the account on 10/04 but cant be found in number quarantine
-- Advised customer that I will call NTD
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 431069972833
User ID: 62339182008
RC #:
# of DLS:
Caller Name: Nick
Callback Number: 3104366095
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Rodge from Implex
-- Connect Yealink
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID: 431069972833
User ID: 62339182008
RC #:
# of DLS:
Caller Name: Nick
Callback Number: 3104366095
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- USB port of Polycom is not working
-- Ext 20505- is affected-
Provided Estimated Timeframe: Y
Troubleshooting:
-- (213) 805-7408- Ext 25055
-- Verify from FS if USB is indeed active
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #: 16606845
Incontact ID: 431069986216
User ID: 62792104008
RC #:
# of DLS:
Caller Name: Michael
Callback Number: 9417400667
Verified Email: Y
Account Verified: Y- auth
Admin/User: Y
Issue:
-- Gave case number 16606845
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked on case details- Number being tagged as SPAM
-- Unable to verify- guided customer in changing the SQA for Ext 101
-- Wants to change main number, processed in AI
-- Main Number changed from (850) 418-6282 to 1 (850) 517-1213
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
850) 517-1213-- FIRST CLASS
IQNT- DID
CASE #: 16648838
Incontact ID: 431069994519
User ID: 371637018
RC #: 2099829996
# of DLS: 10
Caller Name: Mittal
Callback Number: 2099829996/ Ext
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--Outbound calling issue- Ext 110
Provided Estimated Timeframe: Y
Troubleshooting:
-- Customer is using the desk phone
-- Grand Stream- GRP 2624-- Check IP address: 192.168.1.183
-- Checked cable connection
-- Phone went online- OB no response-
-- Can receive calls-- Advised to contact Grandstream
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
431070011068-- GC
CASE #: 16648904
Incontact ID: 431070005925
User ID: 812272048
RC #: 2402001485/(240) 240-9922
# of DLS:1
Caller Name: Herbert
Callback Number: 2406947269
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
-- Greeting Issue not playing
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
-- Checked call routing
-- Goes to company greeting, advised customer to log into admin portal
-- Customer confirmed that the custom greeting saved is the one that customer should hear
-- Changed User hours to 24/7-- Test Call Successful
-- Created a call queue for Key Press 2
-- Test Call Successful--
-- EOC
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y
CASE #:
Incontact ID:
User ID:
RC #:
# of DLS:
Caller Name:
Callback Number:
Verified Email: Y
Account Verified: Y-
Admin/User: Y
Issue:
--
--
--
Provided Estimated Timeframe: Y
Troubleshooting:
--
--
Provided Recap: Y
Inform support.ringcentral.com: Y
Inform Survey: Y