Untitled Note

For Customer’s Name|Issue_Assisted| Handled by Gerardo. Quiros Customer Name: UID: InContact ID: Extension #: RingCentral phone number Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Resolution: ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE: For ext 103 and 104 UID:  ---------------------------------------------------------------- For No customer |Ghost call| Handled by Gerardo. Quiros Case id: 16861058 Incontact id: 456402452288 Issue: Ghost Call Resolution:Call was for 2 minutes no body on the line said script