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inContact Contact Id:456889291152 For Kendall |Activate cisco 6281| Handled by Gerardo. Quiros Customer Name: Kendall UID:684033009 InContact ID:456889291152 Extension #: RingCentral phone number: 8635941552 Best callback number: 9417189848 Email address:upeionline@gmail.com Customer's preferred callback time (with timezone): Admin: N Account Verified: Yes Issue: got to new desk phone cisco 6281 he is trying to provision them but he is getting the message Un-provision Troubleshooting: (steps taken to address the issue) -Tried to provision the cisco 6281 on the admi -On the phone, it shows the message on the un provision, and on the other phone it shows the message check out -Checked both lines and explained to Kendall that 109 and 110 are not activated -Activated both extensions Recap: Yes Support Site provided: Yes Survey Spiel: Y Resolution: The issue was resolved ----------------- "Account Verified Yes:YES How many phones are affected?:2 Error on the Display Screen: Sorry we can provision your phone to configure your device program the following information the outbound proxy Extension Number in Issue:Ext. 109 Serial Number of the phone: FCH262752W9 Make and Model: CISCO 8861 Digital Line: (941) 315-4351 Other Notes: Is the customer on the same location where the phone is?YES Internet connection working?: YES Additional Question -Phone has user extension and DL assigned: Yes -Customer's internet connection is working: Yes -Customer is in the same location as the phone is: YES -Phone is powered ON: YES ---------------------------------------------------------- ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE: I have a general question customer is calling because he wants to remove both email addresses from the old account so he can link them to the new account the emails are leylahni.locquiao@dfstrucking.com and scott.kim@dfstrucking.com but on scp I'm not able to see them and he does not have access to the old account website anymore in this case what should I do since I'm not able to see them UID:  ----------------------------------------------------------------