Untitled Note

Caller Name: Jacky RC #: 3056151911 Callback Number: 3056151911 Verified Email: jcervantes@se-forensics.com # of DLS:38 InContact ID: 428730641549 User ID: 62509485004 Case #: 16221743 Account Verified: Y Issue: -remove email add ssoto@se-forensics.com to avoid sending notifications Troubleshooting: -admin portal > users > ext 2 > notifications > replaced ssoto@se-forensics.com by gmedina@se-forensics.com ************************************************ Caller Name: Fernando RC #: 8445667483 Callback Number: 7143213661 Verified Email: trips@onsitedrive.com # of DLS: 1 InContact ID: 428730652752 User ID: 332591023 Case #: 16221869 Account Verified: Y Issue: -RingCentral app credentials Troubleshooting: -sent invite via email for ext 103 to set up his credentials -added ext 105 with virtual number -adv cust to contact his AM for toll free bundles -cust requested a callback around 1-2 pm PST ************************************************ Caller Name: John RC #: 18185841126 Callback Number: (219) 746-9268 Verified Email: sysop@burnsfuneral.com # of DLS: 1 InContact ID: 428730671786 User ID: 62771603008 Case #: 16222941 Account Verified: Y Issue: -provisioning SPA 112 Troubleshooting: -accessed gui / remote control on cust's computer -set up manual provisioning -did test calls -case closed MODEL: SPA 112 SN: CCQ203303R2 LINE: (818) 584-1042 ext 101 ************************************************ Caller Name: Randall RC #: 17134290792 Callback Number: 8327055453 Verified Email: 25ourslogisticsllc@gmail.com # of DLS: 1 InContact ID: 428730782647 User ID: 62769026008 Case #: 16223271 Account Verified: Y Issue: -update company greeting and outbound caller id name Troubleshooting: -admin portal > phone system > auto-receptionist > Company Call Handling > edit greeting -sent request to update outbound caller id name to 25OURSLOGISTICS -adv cust that the update may take up to 72 hours UID: 62769026008 PHONE NUMBERS: 7134290792 DESIRED CNAM: 25OURSLOGISTICS PROVIDER: IQNT-DID CASE #: 16223271 UID: 62769026008 PHONE NUMBERS: 8324603708 DESIRED CNAM: 25OURSLOGISTICS PROVIDER: RCLEC-DID CASE #: 16223271 ************************************************ Caller Name: Raj RC #: 19726757313 Callback Number: 19726757313 ext 108 Verified Email: hhsupport@texashousecalls.com # of DLS: 5 InContact ID: 428730816874 User ID: 66937709 Case #: 16223752 Account Verified: Y Issue: -update outbound caller id name Troubleshooting: -checked cnam for 9726757313 > shows DR KETHA OFFICE > cust confirmed that it is fine -submitted request to update cnam of ph # (972) 6395838 to DR SUMANA KETHA -adv cust that it may take up to 72 hours -explained the cnam limitations ************************************************ Caller Name: Rick RC #: 18554335527 Callback Number: (416) 464-8727 Verified Email: rickt@goodfelllaspizza.ca # of DLS: 6 InContact ID: 428730829953 User ID: 1606518008 Case #: 16224029 Account Verified: Y Issue: -call forwarding for key presses 1 and 101 Troubleshooting: -admin portal > phone system > groups > call queues > ext 1 > Call Queue Details > settings > schedule > edited the business hours -disabled custom rule for ext 2 -set all call queues to "play greeting and disconnect" during after hours -re-created call queue ext 2 -did test calls to the call queue exts and the users exts -updated the record user name of the call queue groups and user extensions to "Good Fellas Pizza" -call go disconnected / cb icid: 428730948791 / no answer Good Fellas Pizza cb #: 428731026845 cb icid: 428731026845 -spoke with Rick / all is set/ case closed cb #: 7143213661 cb icid: 428731029209 -spoke with Fernando -cust said that they do not want to be charged for the $54.99 or the $4.99 -explained the mvp license, mobile user charge and virtual number -cust said he will callback ************************************************ InContact ID: 428731055490 Issue: -Consultation call from Albert (CERT) -non RC caller wants to stop the calls and from us -adv rep to provide the Do not call registration link to the caller *********************************************** Caller Name: Victor RC #: 2393950664 Callback Number: Verified Email: vic@4bayberrylane.com # of DLS: 2 InContact ID: 428731041630 User ID: 258737049 Case #: 16226756 Account Verified: Y Issue: -phone number verification Troubleshooting: -explained that the ph # (508) 877-9926 is already active and assigned to his RingCentral ext 101 -did test call > successful -adv cust to contact Xfinity to delete the ph # (508) 877-9926 from their database ************************************************ InContact ID: 428731088555 Issue: -consultation call from sales -confirmed that joining as a guest in a RC meeting is still available ************************************************ # of DLS: 1 InContact ID: 428731093072 User ID: 1972641027 Case #: 16227182 Account Verified: Y Issue: -consultation call from Allen (sales) -calling credit package charge -checked call logs > no purchased call (including toll-free) -sms usage still within the treshold -Directory assistance Status: Unpublished -charge on 09/02 is invalid ************************************************ Caller Name: Walden RC #: 14155787111 Callback Number: Verified Email: mmills@ozumo.com # of DLS: 4 InContact ID: 428731125064 User ID: 858122048 Case #: 16227415 Account Verified: Y Issue: -turn off 2-factor authentication -cust cant verify acct / will cb ************************************************ Caller Name: Patricia RC #: 12128734321 Callback Number: (323) 842-0285 Verified Email: patricia@patriciashea.com # of DLS: 1 InContact ID: 428731145658 User ID: 2587848015 Case #: 16227548 Account Verified: Y Issue: -unable to sign in as ext 101 using patricia@patriciashea.com Troubleshooting: -updated the email add of ext 101 from patricia@patriciahea.com to patricia@patriciashea.com -adv cust to use the direct ph # of ext 102 (646) 462-4660 as the username -changed Block option to play message and disconnect -updated email add of ext 102 from patricia@patriciashea.com to patricia@artplay.com ************************************************ Caller Name: Jesse RC #: Callback Number: Verified Email: info@jjafunding.com # of DLS: 1 InContact ID: 428731187717 User ID: 62774132008 Case #: 16227664 Account Verified: Y Issue: -ph # verification (336) 790-3758 Troubleshooting: -confirmed to cust that the ph # (336) 790-3758 is the digital line for ext 101 -adv cust to download and install the app through https://apps.ringcentral.com -explained the portin process (336) 790-3758 ************************************************ Caller Name: Terry RC #: Callback Number: 530-220-0773 Verified Email: # of DLS: 4 InContact ID: 428731207291 User ID: 62926386028 Case #: 16227688 Account Verified: Y Issue: -call from Mary (sales) -calls are going to voicemail -update company greeting Troubleshooting: -admin portal > user ext > user details > settings and permissions > changed the business hours -did test call -admin portal >phone system > auto-receptionist> general settings > Company Call Handling > edit company greeting -case close Phone Number: (916) 234-5722 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************