Untitled Note

Customer Name: Jeff Account: User ID: 2969068020 Contact ID: Extension #: 101 Company#: 8002701237 Best callback number: (630) 313-4776 Email address: Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes case# Issue: billing cycle ends Dec 18th, eliminate auto-renewal. Troubleshooting: Sent him a link with information and the number they could use to confirm this. Issue: The customer needs to make sure RC doesn't deactivate his toll-free number because he is porting out that number. He's not renewing, and the contract expires on Dec 19th. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N CERT SPACE OFFICE: CHECK IF THERE IS A PENDING DISCONNECTION ON THE ACCOUNT. ------------------------------------------------------------ Case#: Issue: Issue Resolved: Y Survey Spiel: Y ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: