Untitled Note

CaseID: 16106236 Incontact ID: 428083169755 RC#: 15024736464 User ID:768236020 Caller Name: JP Email: jpw@louisvillefirm.com DL: Callback Number: 5023733591 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Call Forwarding Settings Troubleshooting: Cb cx because as per cx the line is not clear OB call - 5023733591 Contact ID: 428083173801 Change the incoming calls from ring all at one to ring in order Adjust the ring time of Frontdesk from 5 ring to just 3 rings Tested Working Recap Y CSAT Y Support Site Y ========================== CaseID: 16106319 Incontact ID: 428083184330 RC#: 18885516320 User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID:16106473 Incontact ID: 428083196774 RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site (619) 294-9727 Contact ID: 428083203133 Left VM ========================== CaseID: 16106639 Incontact ID: 428083206792 RC#: User ID: 3031137020 Caller Name: Carla Email: pantunez2016@hotmail.com DL: Callback Number: 9139632613 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Updating password of an extension Troubleshooting: Guide cx how to update the password of one of their extension in the account Guide cx where to update the user details of the extension Rrecap CSAT Support Site ========================== CaseID: 16107042 Incontact ID: 428083243908 RC#: User ID:2604293044 Caller Name: William Email: gabethechosen86@gmail.com DL: Callback Number: (602) 525-7116 Time Zone: Account Verified: N Admin/User: N Provided Estimated Timeframe: Issue: Sign up with MVP Troubleshooting: Xfer to sales Recap CSAT Support Site (619) 294-9727 Contact ID: 428083260222 Left VM (407) 779-1613 Contact ID: 428083263221 Left VM ========================== CaseID: 16107523 Incontact ID: 428083264895 RC#: User ID:367949048 Caller Name: David Email: a DL: 44 Callback Number: Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Incoming Call- receiving multiple even if its from call queue Troubleshooting: Explained to cx how the call queue worked Rrecap CSAT Support Site 7862632061 - 4:52pm ========================== CaseID: 16107567 Incontact ID: 428083300097 Advised to checked with NTD RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== (614) 636-4844 CaseID: 16108796 Incontact ID: 428083300632 RC#: 12899100850 User ID:2201513020 Caller Name: Cameron Email: DL: 25 Callback Number: 2899100865 / 9059958626 Time Zone: Account Verified: Y Admin/User: 320 Provided Estimated Timeframe: Issue: Troubleshooting: The phone is not getting the internet Checked the physical connection Change the port Change the cable But still the same behavior no IP Address Advised to use a port where there is a working IP Phone already Still the same Issue Factory Reset the phone Cx managed to get the IP Address Conduct a remote session Added the prov server string from the GUI Device is now Online Device Polycom VVX 250 Business IP Phone Serial Number: 64167F58AF75 Assigned Type: User Phone Status: Online Last Registration Date: 08/24/2022 9:09 AM Call got disconnected. New call came in Call back customer 9059958626 Contact ID: 428083457488 Enable ext 302 Assign the phone with MAC 64167F7BCFAE to Ext 302 Asked cx to power cycle the phone Device Polycom VVX 250 Business IP Phone Serial Number: 64167F7BCFAE Assigned Type: User Phone Status: Online Last Registration Date: 08/24/2022 10:14 AM Recap Y CSAT Y Support Site Y 64167F58AF75 - EXT 405 192.168.100.102 Provisioning Counter: 24 64167F7BCFAE - EXT 302 192.168.100.15 Provisioning Counter: 30 ========================== CaseID: 16108890 Incontact ID: 428083325101 RC#: 16146364844 User ID:1005223008 Caller Name: Reginald Email: a DL: Callback Number: 9375812858 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Number SWAP Troubleshooting: Escalted to Telco OPS - 16109182 Please replace the number from (888) 545-7241 to (614) 636-4844 Rrecap CSAT Support Site (614) 636-4844 (614) 915-0741 OB - (619) 294-9727 Contact ID: 428083505156 Left VM 8339590215 OB call - (956) 540-8695 Contact ID: 428083508481 Explained the issue is with the carrier of the other user. Advised there is no issue with their Fax Service Cx understands and agreed to closed the case ========================== CaseID: 16112043 Incontact ID: 428184593821 RC#: 18316497480 User ID:1832810020 Caller Name: Dale Email: a DL: Callback Number: 8319173667 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Call Forwarding Troubleshooting: Advise the error they are getting is from the number (831) 623-4540) The error is not from RC recommended o removed the (831) 623-4540 number and conduct a test Confirmed working Test call - (831) 649-7480 Contact ID: 428184640574 Leave a VM Test call - (831) 649-7480 Contact ID: 428184645934 Leave a VM Test call - (831) 649-7480 Contact ID: 428184649998 Leave a VM Confirmed working. Cx receiving the email notification. Cx agreed to closed the case Recap Y CSAT Y Support Site ========================== CaseID: 16112502 Incontact ID: 428184655835 RC#: 15614872800 User ID:2992945020 Caller Name: Trudy Email: a DL: 50 Callback Number: Time Zone: Account Verified: Authorized Caller Admin/User: Y Provided Estimated Timeframe: Issue: Updating USer Hours Troubleshooting: Change time sched for ext 108 and 110 from 9:00 am to 7:am Casde Closed Rrecap CSAT Support Site 108 110 OB call - 7812223059 Contact ID: 428184693119 LEft VM ========================== CaseID: 16112683 Incontact ID: 428184696443 RC#: User ID: 730471044 Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Edited the email address from 1111lmurcott@cca-law.com to lmurcott@cca-law.com Rrecap CSAT Support Site bbutler@cca-law.com ========================== CaseID: 16113201 Incontact ID: 428184701761 RC#: 18009061512 User ID: 56685805 Caller Name: Regina Email: amch1512@yahoo.com DL: Callback Number: Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Troubleshooting: Assist cx updating their sec question and answer Added the email address amch1512@yahoo.com to the basic settings of the email notifications Asked cx to send an email to my tester account. Call drop OB call - (847) 714-9787 Contact ID: 428184754080 Call back cx and confirmed issue is now fixed case Closed Rrecap CSAT Support Site (407) 779-1613 Contact ID: 428184759373 Left VM OB call - 3212477178 Contact ID: 428184762913 Left VM ========================== CaseID: 16113448 Incontact ID: 428184715676 RC#: 18132126678 User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Account Inquiry Troubleshooting: Advised the use of the PIN Advised we dont have an auto attendant at the moment with SMS but they can visit our website to submit ideas and hopefully it can be added in the future Rrecap CSAT Support Site "Hello, _____. Good day from RingCentral Technical Support! Case Number: _____ I would like to follow up with you regarding . I tried calling you today at _____ but I only reached your voicemail. Are you still experiencing the issue? If the issue is resolved, kindly reply to this email so we can close this case. On the other hand, if the issue persists, kindly reply to this email so we can further diagnose the issue. If you need my assistance over the phone, kindly reply to this email with your best call back time and phone number and I will call you back. I'll be waiting for your reply. For immediate assistance, I recommend that you reach us through different channels with your case number at your convenience. • Call our support line at (888) 898-4591 and choose option 3 for Technical Support • Chat with us through this link: https://support.ringcentral.com/contact-support.html and click the blue ""Ask RingCentral"" button at the bottom right corner of the page Thank you for choosing RingCentral! Sincerely, RingCentral Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations. " ========================== CaseID: 16114075 Incontact ID: 428184745708 RC#: User ID:62761181007 Caller Name: Carl Email: DL: Callback Number: 8653407209 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Charges Concern Troubleshooting: OB call - 8653407209 Contact ID: 428184787090 As per cx they already managed to fix the issue on swaping the phone but has issue with the charges Cx mistakenly added the domestic liscense upon in the process that charges them two 14.51 as advised by FS added a number and use the license hen have it deleted permanently to make sure cx will not be charged moving forward Show the transaction with the customer Issue resolved. Recap CSAT Support Site 101 102 ========================== Additional local number - license OB Call- (619) 294-9727 Contact ID: 428184853992 Leave VM OB call -3212477178 Contact ID: 428184856434 Call back customer and confirmed issue is resolved (407) 779-1613 CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ========================== CaseID: Incontact ID: RC#: User ID: Caller Name: Email: a DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Rrecap CSAT Support Site ==========================