Untitled Note

08:00am - 09:30am OFFICE 100 09:30am - 10:30am LUNCH 10:30pm - 12:30pm OFFICE 100 12:30pm - 12:45pm BREAK 12:45pm - 03:00pm OFFICE 100 03:00pm - 03:15pm BREAK 03:15pm - 05:00pm OFFICE 100 15815631 Incontact Id : 426892997510 Name : Jeff Busch RC # : 4808450063 CB # : 810-989-6013 UID : 62125040016 Email : jbusch@michiganmutual.com DL : Account Ver: Y Issue: Cust called in to add devices on the unassigned. TS: Added to unassigned Serial Number: 0004F27ECEC6 * 0004F27C107A * 0004F27C14B9 * 0004F27C97A9 * 0004F26DE3BA * 0004F27C1312 * 0004F27C9AFB * 0004F27CACC3 * 0004F27AAFDD * Phone Model: Polycom VVX 310 okay to close case. Issue resolved. Incontact Id : 426893149081 Name : Chris RC # :6122130148 CB # : 6122130148 UID : 636654040 Email : chris.winter@mrappliance.com DL : 2,983 Account Ver:Y Issue: Cust called in about SMS and Account set up and Custom rule TS: edu cust that when his main line is texted, only he can recv the text since his ext is the operator ext edu cust that its only one mailbox per RC account. we could add the ext as recvrs on notification that there is a text message. and user would have to ask him everytime./ cust declined. edu cust on custom rule. whne custom rule is activated it will take over the settings on auto receptionist. cust has a custom rule activated with numbers that his clients call and will go to a call que group ext 5. told cust that he could create another custom rule for main number and other numbers when called by their clients and will go to ext 4 Rogers Office. cust understood. Issue resolved. Incontact Id : 426893217666 Name : Chris RC # : 3217541454 CB # : 3217541454 UID : 142107041 Email : Chris.Spagnola@tmf.mortgage DL : Account Ver: Y Issue: Cust called saying his RC app keeps on freezing TS: already uninstalled and reinstalled his app. dleted cache and cookies and set it to always. it freezes after a week cust cant press anything and has to turn off computer. 15845721 Incontact Id : 426893257066 Name : RC # : CB # : UID : Email : DL : Account Ver: 180673012 180395012 Issue: Transferred call from 0-19 DL's 426893257066 / Porting inq. TS: cust wants to cancel order number 180673012 called NTD/ order was cancelled. cancel wants to know what is locked on the number on order number 180395012. cust said its already freed and ready to be transferred to RC. Called NTD and was told that request resubmitted and to tell the cust to wait for the response of the losing carrier. edu cust on email NTD.helpdesk@ringcentral.com. cust understood. issue resolved. Incontact Id : 426893344810 Name : Akeisha RC # : 3473543029 CB # : 7186854606 UID : 2040210005 Email : HR@russosonthebay.com DL : 45 Account Ver: Y Issue: cust called in saying her device is offline, cust said her computer is working TS: checked connections/ go checked ip address / no go. asked cust to connect to another area where there is a workinig device./Go edu cust to call their IT. cust understood its not a phone issue. User/Extension Status: 120 Serial Number: 64167F538A05 Phone Model: Polycom VVX 350 Issue resolved, Incontact Id : 426893382612 Name : Shantel RC # : 9048004313 CB # : 4048203088 UID :1931305027 Email : DL : Account Ver: Y Issue:Tranfsred from retention change number 9048004313 to any number with area code 407. TS: but when I was talking to the cust it should have the number of 8004313 and change only the area code to 407 told cust cannot cahnge just the area code. User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 15815898 Incontact Id : 426893439233 / 426893461577 Name : RC # : CB # : UID : Email : DL : Account Ver: 5416236048 Incontact Id : 426893469968 Name : alex RC # : 7087221347 / CB # :7085751568 UID : Email : DL : Account Ver: Incontact Id : 426893502360 Name : Steve RC # : 5736354185 CB # : (573) 635-4185 UID : 428121048 Email :slochhead@rrcu.org DL : 114 Account Ver: Y Issue: Cust called to set up call forwarding to external number TS: from newly ported (866) 628-2314 to external number 4178511594 created ext for external number and placed it under missed calls. cust did a test call/ success issue resolved Incontact Id : 426893541487 Name : Cory RC # : 5623208681 / 313 CB # : 5623208681 UID : 357938028 Email : cvelasco@engage2excel.com DL : 1,826 Account Ver: Y 88022 Issue: Cust called in to block a number thats sending text messages TS: 110 User/Extension Status: (562) 377-5660 Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: