Untitled Note

Customer Name: Patricia Griffin RingCentral Number: 2817270034 UID:63075552008 InContact ID:458023716856 Extension #: 101 Best callback number: 2817270034 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: On Dec 19 she send out the TCR form and still does not have the SMS-enabled Troubleshooting: I searched for her company name on our spreadsheet and the form was completed and approved also the SMS was enabled so I advised the customer to make a test on her text messages and she told me was working properly. Advice the customer if she encounters any issues in the future to call us back Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)