Untitled Note

Customer Name: Ken Anslono RingCentral Number: 9783560011 UID:63034529008 InContact ID:457281788551 Extension #:101 Best callback number: 9785009876 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The customer wants to change his pin number and also wants to learn about call handling Troubleshooting: I was able to guide the customer to change his pin number and explain him how the call handling of the account works and how he can change the account settings, then customer was asking some questions about his poly phone that I was unable to understand and the customer got upset and requested a supervisor so while I was trying to contact a supervisor for him the call got disconnected Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)