ahmed0511

Hi, Welcome to SKY, Thank you for using live chat service. You're chatting with ahmed How are you Don't worry you're through to the right person here. I'll definitely help you with that. In case if you miss my name. My name is Shailesh. I'm your Advisor today. I see that you wanted to consider coming back to the Sky family. I'm happy to see that :) I'll be assisting you throughout this chat today. What I'll do is take some details to access your old Sky account, ask few questions to understand which package would best suit your needs, then I can explain the costs. Would that be OK? I'm afraid those details do not match, however we can try another step to verify your account Just for my knowledge, may I know how did you start your online journey today? i.e., Was there a link you clicked on? Just for my information, are you chatting from a PC, Laptop or a mobile device? I've accessed your account and can see that you were a loyal customer of Sky for over 9 years! On behalf of Sky, I'd like to thank you very much for that loyalty. We do appreciate it and would love to have you back! With a smart phone or tablet, can you take a photo of the part of your offer so I know what you mean, and upload it here: www.sky.com/myphoto When its uploaded, can you send me the reference number and I'll take a look? Good Morning, Mr.xxxxxxxxxx. How was your day so far ? Good Afternoon, Mr.xxxxxxxxx. How was your day so far ? So Mr.xxxxxxxxx Is it okay to address you by your first name ? X================= PROFILING ==============X I believe you still have the Sky Box and the equipment's, is that correct? What was the reason for cancelling your Sky services previously? May I know what do you prefer to watch the most so that I can create the package accordingly also let me know if you have any set-budget in mind so that I can create the package accordingly which would be efficient for you ? What is the budget that you have in mind? Do you still have the box and equipment's with you? If yes, I can get your services back on in less than 4 hours. Looking at your account, I see you previously subscribed to the following Signature Cinema Multiscreen Netflix premium hd kids Does that sound familiar? Is that the only thing you're looking to discuss today? I can see there's an outstanding balance of £ on your account. We'll need to clear that before we can go ahead and reactivate the services for you The deal which I have created for you is the best deal. Because the deal which we have are the best deals. No other department can match these deals. Do you want me to unlock those deals for you ? Before proceeding further, I would share some key facts to you so please acknowledge and say yes or no. Please allow me a moment. I'm working on your account. Don't worry I'll be back soon with the best offers and deals for you. I'll try my level best to give you the best deal. Is that okay ? Yes, it's £113.50 per month for 18 months contract also signature, multiscreen and sports are in-contract so if you cancel the packages in between the minimum terms there would be early termination charges also the offers which I've applied are for 18 months contract after 18 months the contract would end and it would go back to it's standard price so you just have to call us and get the new offers applied after 18 months to enjoy the services. Is that okay Max? The discount price will be processed with a small admin fee of £10. This one off fee would be added onto your next bill and allows me to unlock and apply the offer on the agreed terms. So, by paying just £10 of admin fee you'll be saving £15 per month and in a contractual year of 18 months you'll be saving £270. Doesn't it sounds great ? Your bill for the next month would be £0 i.e due on 28 feb 2023 and from 28 mar 2023 to 27 feb 2024 your bills would be £64 a month Your next bills would be slightly higher or lower because our bils are on pro-rata basis i.e sky charges you a month in advance. After that, your bills would come back to the normal cost i.e £58 You can check your bills yourself too on the My Sky App later, you would be able to see the changes we discussed today, at least within 72 hours. You've messaged me regarding re-joining sky I've re-instated your account. also applied best offers to the packages. key facts covered, break-down of the bills given, bills explained Congratulations Kirk , Your order has been placed. The changes to the packages would be effective from today itself. Just allow me a moment I'll explain your next month and upcoming bills too.. Do you still have any questions regarding the package? Do you need any further assistance for now or in near future? kirsty ?, I hope you're happy with my services received today on this chat and I was quick to help. After this chat you will get a survey on how I have handled your chat today. Just a small request, please share your valuable feedback, I'll really appreciate it because a positive feedback means the world to me.? Based on your Live Chat experience with me , how likely would you be to recommend Sky to a friend, from 10 (Extremely likely) to 0 (Not likely at all)? Wow! Can you please confirm your score in the survey, when you end this chat ? Thank you very much ?? Please click the on the word 'close' at the top right of this chat window to answer a few questions about your experience with us today. Enjoy the rest of your day. Martin ?, Thanks for taking the time to chat with me today, I am glad I have resolved your query, I will be sending you a short survey asking you to rate between 1-10 with 10 being the best. This survey will be based on your experience with me and our current conversation, I would really appreciate your feedback.? I'll give you a new Sky Q 1tb updated box The standard upfront cost of Sky Q 1tb box :£99 Waived off : £99 New standard upfront cost of Sky Q 1tb box :£0 I'll waive off the £99 upfront cost of the sky Q box how does that sounds to you Joan ? A small New Year gift from me Also, I'll give you a new Multiscreen box The standard upfront cost of Multiscreen box :£49 Waived off : £49 New standard upfront cost of Sky Q 1tb box :£0 I'll waive off the £49 upfront cost