Untitled Note

SUBJECT: For Juan | non RC user can't joined video meeting |Resolved by Ghe Description: Resolution: mvp RCV RC #: UID: Sign-Up Date: Name: Callback #: 7195057783-Juan Email: Account Verified Y/N: Total Account DLs: Case: 14904176 Incontact ID: 197873328856 Issue: unable to invite a user that doesn't have an RC account Troubleshooting - NA - customer requested a callback due to one way audio issue - no information provided - unable to call customer back, received a new call - Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: test other concern recap case closed/resolved support website survey spiel contact ID 197873338696 RC #: 6789167071 UID: 149939049 Sign-Up Date: 01/04/2022 Name: Lillyan Callback #:6782585536 Email: wholesaleproperties4u@aol.com/support@peachstatetaxhelp.org Account Verified Y/N: Y Total Account DLs: 6 Issue: - Lillyan called in to set up new message extension only -800 voicemail was set up to the same voicemail of the main number Troubleshooting - call customer back 197873360021 - customer would like to set up another voicemail to (800) 452-7919 - advised 7071 is on the same setting 7919 - customer is unable to access admin portal website : allow me to make the changes for her - advised need to set up another email - customer want me to set up the voicemail - sent voicemail recording via email - downloaded voicemail sent by the customer - created message only extension 7 for the new voicemail - set 7919 number to message only extension - did a test call and was able to hear the new recording - advised about the support website - unable to inform about case closure since customer hang up - sent email for close closure Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: N CSAT Spiel Provided Y/N: N CSAT Prediction: Existing Open Cases Y/N: N New/On Hold Implem Y/N: N