Untitled Note

User ID: 2588859020 Customer Name: Stacie Company#: 8018952143 Admin: Y/N yes Extension #: 101 Best callback number: (801) 895-2143 Account Verified: Y/N yes Email address: olsen@osteostrong.me InContact ID: 457768760578 Issue: Cx is not getting voicemails to her computer, only to her phone. Troubleshooting: Delete and download the desktop app. Disable the softphone that was not working. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ----------------------------------------------------------------- Account Verified: Y/N How many phones are affected?: Error on the Display Screen: Extension Number in Issue: Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: