Untitled Note

Template for cases Customer Name: Clint Sorensen UID: 3101731020 Company number:888 652 2272 InContact ID: 3101731020 Extension #: 129 Best callback number: 770 906 0572 Email address: clint@brandywinehomesusa.com Customer's preferred callback time (with timezone): Admin: Y/N n Account Verified: Y/N y Issue: Main number not addressing customer, taking them directly to voicemail saying it is full since 11/28/2022 at 11 am EST Troubleshooting: (steps taken to address the issue): Transferred to higher DL's, as customer has more than 20 Digital Lines. Recap: Y/N n Support Site provided: Y/N n Survey Spiel: Y/N n Template for cases Customer Name: Shartory Brown UID: 62782644008 Company number: 832 203 7802 InContact ID: 62782644008 Extension #: 101 Best callback number: 832 708 4326 Email address: shartory@slbrownlegal.com Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: Calls not directed to correct user. Troubleshooting: (steps taken to address the issue) guided customer to activate user, then to update call queue; made test call and queue worked perfectly. Also guided customer on how to add new user. Used KBIDs: 78872, 76594, 84433. Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes Template for cases Customer Name: Susan Hilyard UID:729242011 Company number: 201 977 2346 InContact ID:729242011 Extension #:101 Best callback number: (281) 782-8054 Email address: susan@familyrealtycompany.com Customer's preferred callback time (with timezone): 3:00pm EST, ASAP. Admin: Y/N yes Account Verified: Y/N yes Issue: main number taken away, 20 years, temporary number, 281 578 2888, 23 of November, Unauthorized port-out. Troubleshooting: (steps taken to address the issue): Main number, 281 578 2888, taken away, swapped for 201 977 2346. Checked with floor support, number ported-out with no authorization. Call back programmed for 11/29/22 at 3:00 pm EST. Contacted NTD department, waiting for information. ntd call support, ntd.helpdesk@ringcentral.com Support Site provided: Y/N n Survey Spiel: Y/N n Template for cases Customer Name: --- UID: --- Company number: --- InContact ID: --- Extension #: --- Best callback number: 760 576 9351 Email address: --- Customer's preferred callback time (with timezone): --- Admin: Y/N --- Account Verified: Y/N --- Issue: Sales agent contacted to make a transfer due to a Technical issue not related to their department, waited for transfer and they hung up on me. Agent only provided me with callback number. Troubleshooting: (steps taken to address the issue) --- Recap: Y/N --- Support Site provided: Y/N --- Survey Spiel: Y/N --- Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N