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Hi! Thank you for contacting Intuit QuickBooks Time chat support! My name is Kevin. How are you today? For verification, can you please provide me your first and last name as well as the complete company name and the company identifier that is located at the top right part of your QuickBooks Time, just click on the name of the company. Thank you. May I also have the company identifier please for me to pull up the correct account? Glad to hear that. Can you tell me more about your concern for today please? Glad to hear that. I'm doing great. Thank you for asking. Can you tell me more about your concern for today please? Thank you. Please bear with me for 2-3 minutes as I pull up your account here. Thank you so much for patiently waiting. I have now the account pulled up. I see. Sorry to hear that. No worries, I'll be more than happy to check on this for you. Is there anything else that I can help aside from this or have I resolve your issue for today? Thank you. Please bear with me for a moment as I pull up your account here. Thank you so much for patiently waiting. I have now the account pulled up. Hi, just checking in. Are we still connected? Hi, just checking in. How is it going so far? If I do not hear back, I hope this issue is resolved. If not, please contact us back so we can get this take care of for you. Looks like you stepped away! Please let us know if you need any assistance, by messaging back. By the way, in order for us to help improve our services, we will be sending a survey after this chat. We would appreciate your feedback. Thank you for contacting Intuit QuickBooks Time. Have a great day! Thank you for contacting Intuit QuickBooks Time Support, Have a wonderful day! "For those customers asking phone support, before/After VCI" Here on the messaging support we are at our utmost eagerness to solve your concerns as timely as we can, we guarantee that the quality of help we can offer is equivalent to the support that you will be getting via call. However, we respect the different preferences of each customer. You have mentioned that you would like to contact via call, you may click this link to see options on how to get support including phone https://quickbooks.intuit.com/learn-support/en-us/help-article/product-setup/contact-quickbooks-time-support/L1EOaYILB_US_en_US?uid=l3aew2qn . But since I'm here with you, If you'd allow me, I can also go ahead and try to help you with your concern today!" Your most welcome! Great to know that I was able to answer your questions. By the way, in order for us to help improve our services, you will receive a survey after this chat. We would appreciate your feedback. Thank you for contacting Intuit QuickBooks Time. Have a great day! -------------------------------------------------------------------------------------------------------------------------------------------- **Problem Report** 1. Select More 2. Select Settings 3. Select Help