Untitled Note

RECAP: DOMESTIC You’ll pay [total amount including fees] and [receiver's full name] will receive [principal amount] in [state]. Can we proceed with the money transfer? ADDING A TEST QUESTION: What would you like the test question to be? May I have the answer to the question? Please remember to inform [Receiver’s Name] that you placed a test question on the money transfer, and make sure to give them the answer. Please keep in mind the potential risk involved when adding a test question, as the receiver won’t be asked to show their ID. CALL FLOW 1. "Hello, my name is pat. I see you are sending money today. Is that correct?" "ITS MY PLEASURE ASSISTING YOU", "ILL BE MORE THAN HAPPY AND DELIGHTED TO ASSIST YOU." 2. REQUEST THE LOCATOR ID Mai know what is the locator ID? - Look infront or back of the phone - Please ask an agent at the store for Locator ID (locator ID is store identifier) *HOW TO PROCESS THE MTBP SENDING 1. Click Send Money "JUST A FRIENDLY REMINDER" *TELEMARKETING FRAUD QUESTION "Are you trying to purchase online" (if yes sagot ni cx) DECLINE AND STOP! "DUE TO SECURITY PURPOSES" *MALA LOCK FOR 4 HRS KAPAG NAG YES SI CX PERO NAG PROCEED KA PA RIN.IF EVER, THEY CAN CREATE NEW ACC WITH NEW NUMBER. PROVIDING A PIN: I will provide you with a temporary transfer number to give to the cashier who will then give you the final receipt containing the tracking number (MTCN). Please write it down: [XXXXXX]. Please advise your receiver that they need to provide the tracking number (MTCN) along with a [valid government-issued ID/test question] to collect the funds. Call Flow in MTBP - Send 1. Thank you for calling Western Union and I can see here that you want to send money today is that correct? I'm more than happy and delighted to assist you. 2. May I have the Locator ID > It is located in front of the phone or at the back of the phone 3. May I know your phone number? XXXXXXXXXX 4. May I know your Full Name that appears on your gov't issued ID? 5. May I know the Receivers Full Name that appears on their gov't issued ID? 6. How much money do you want to send today? Update Profile / Loyalty Loyalty Enrolled if yes go to payment script || If Not - Advised customer they will earn points for discounts and freebies. 7. May I ask if you are sending money for telemarketing sales call? IF Fraud in Genesis select No (Disclosure) Protect yourself from Fraud. Use Western Union only to send money to friends and family, not to someone you have not met in person. Do not transfer money for unconfirmed emergency situations, online purchases, credit card or l COMPANIES AND FACILITIES (tip) Receiver, just to confirm if you are going to send money to a person or you want to make a payment? May I ask what is the company name? RECAP FOR COMPANY please get in touch with the company to get the code city