Untitled Note

Caller Name: Dana RC #: 19803128192 Callback Number: (980) 312-8192 / (859) 550-4905 Verified Email: danabnapier@gmail.com # of DLS: 1 InContact ID: 427745000948 User ID: 861926048 Case #: 16037166 Account Verified: Y Issue: -change the main phone number -check sms feature Troubleshooting: -changed the main number (980) 312-8192 to (512) 391-6659 -change the phone number (980) 3996976 to (513) 766-3543 -explained that the sms feature is going to be available when the account is in a paid acct -signed out of the app / signed back in -did test call to the app 78705 (512) 391-6659 8595504905 ************************************************ Caller Name: Donna RC #: 3056039841 Callback Number: (754) 423-1107 Verified Email: perrywingsplus@gmail.com # of DLS: 4 InContact ID: 427745032535 User ID: 16037538 Case #: 16037538 Account Verified: Y Issue: -turn off the company business hours for today only Troubleshooting: -created an "announcement-only extension" -recorded a greeting for the announcement that the business is closed today -created a custom rule to forward all calls today to an announcement-only extension -did test call ************************************************ InContact ID: 427745047256 Issue: -wrong number ************************************************ Caller Name: Sharon RC #: Callback Number: 561 379 7807 Verified Email: sharonlindsey@comcast.net # of DLS: 1 InContact ID: 427745063344 User ID: 1058234011 Case #: Account Verified: Y Issue: -user greeting for ext 101 Troubleshooting: -admin portal > users > ext 101 > Screening, Greeting