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CMS pw reset Kriscia Pauline Espiritu provided ticket path needed edu to call MO if most has the same issue CRM not working - i am having CRM issues that will not allow the app to upload, i was able to get the app uploaded once then it crashed on me. Mabelyn Calvin MC005919701@alorica.com FortiMSMFA_WAH El Paso 1_ATT-OBTM FortiMSMFA_WAHEl Paso_ATT 1 9362199719 Alorica pc wired vpn connected restart /relaunch crm and pc done no force stop did force policy update getting prompt to install CRM - cannot complete admin access needed Forti/company computer/WAH/ATT/ ethernet/ t3 Forti cannot connect Bryan Hidalgo BH005896296@alorica.com 502 31895567 FortiMSMFA_WAHGuatemala_TMobile Azure ASAv_WAHGuatemala_T-mobile Azure ASAv_WAH_Users alorica pc having wrong creds error ask if can access pc w/o vpn EU ended Issue: Locked account,already unlocked the account ans changed password. Error message: The referenced account is currently locked out and may not be logged on to. Name: Tonni-Ray Adriano Callback number: 09760101297 Alorica PC Login ID: TA005262524 Domain (user,ncogroup,mercury): USER VPN Login ID: Program / Acct: LARGO Alorica Site: CUBAO VPN Type (Azure/Forticlient/Cisco): CISCO Asking if Direct deposit approved Zulema Murillo Done with the enrollment adv to ask assistance with tm in sending email to payroll login error Guest chatter - unlock and reset login after getting verification info Name: Tonni-Ray Adriano Login ID: ta005262524 Date Hired: October 15, 2019 Date Of Birth: 10/29/85 Last 4 digit of SSN: 6834 done unlock and reset pw to @pril2022 but eu ended when about to provide new pw cannot connect to vpn Jarel Marquez JM005861663@alorica.com Azure ASAv_WAHQuezon City_T-Mobile 63 9464446088 alorica pc asked vpn to use ask if EU can see 2 tv icon for cisco vpn EU NR EU do not have client tool- called pause monitor diamond porter login info DP005973975 my call back number is 706-728-8459 vp id is 005973975 cisco Diamond Porter DP005973975@alorica.com Azure Asav_WAHVirginiaBeach_CVS Pharmacy 1 706-7288459 alorica pc wired VPN connected CVS CR VIRGINA BEACH tools not listed in work pc did reboot pc Error message: Your SIP Soft Phone has not yet been provisioned. Click the "Provisioned" button, and using the keypad to your right, follow the voice prompts to auto provision your SIP Soft Phone James Walker James.Walker@alorica.com FortiMSMFA_WAHGreensboro_Optum Azure ASAv_WAHGreensboro_eHealth Azure ASAv_WAHGreensboro_OptumRx Marketing Azure ASAv_WAHLatamNA_UHC 1 3363035762 Alorica pc wired vpn connected restart /relaunch SIP and pc done checked settings - provisioning error adv to contact manager to check SIP credentials and get provisioned Name: James Walker Callback number: (336) 303-5762 Alorica PC Login ID: james.walker@alorica.com. Domain (user,ncogroup,mercury):User VPN Login ID: james.walker@alorica.com Program / Acct: Alorica Site: Rocky Mount VPN Type (Azure/Forticlient/Cisco): Forticlient Ticket ff - provided ticket closed notes Ryan Dela Cruz EU still cannot access CMS - connection could not established alorica pc vpn connected close and relaunch cms done reboot pc done pw reset completed but cms error settings checked UC VPN cannot connect cisco - could not connect to server Aliseon West AW005943365@alorica.com Azure ASAv_WAHNiles_ESI 1 5049095430 alorica pc logins all good provided login format advto hard reset resolved pc cannot connect - black screen Joshua Balag JB006001233@alorica.com FortiMSMFA_WAHQuezonCity_Barclays Azure ASAv_WAHCentris_Barclays 63 9750247098 alorica pc adv to hard reset EU NR asking for webcam as none was issued Tyler Hauskins TH005315640@alorica.com FortiMSMFA_WAHTucson_Capital One 1 5202701459 OQY943, tjhauskins@hotmail.com Capital One is the Client, ired date is 12.2.2019, shipping address: 9855 E. Irvington Rd #251 Tucson AZ 85730 , manager Kim Harasimowicz KH005439733@alorica.com 1 5204092099 RITM1851991-created Hello! My name is Cassy and I've having issues with my UPC not logging my calls. Cassandra Halvorson; 843-609-1732; ch005233368; mercury; ch005233368; Dominion Energy Ohio; North Charleston; Cisco AnyConnect alorica pc wired VPN connected reboot pc done close and relaunch upc and avaya done adv to open avaya first before UPC same issue -calls are not logging and every time I try to go into AUX I get kicked out and my call timer keeps going T3 Error, unable to have access in Client's Citrix - can't reach this page" Sofia Hernandez SH005990321@alorica.com Azure ASAv_WAHGuatemala_WalmartUS 502 32956687 Name: Sofía Esther Hernández Fuentes. Callback number: 502 32956687 User domain: sh005990321. VPN login: Cisco anyconnect Alorica pc wired vpn connected restart /relaunch citrix and pc done done with force policy update same error cannot connect VPN username: sh005990321 internet provided: Tigo. Speed: 50 Mbps . Company's computer. Site. Guatemala city. Client supported: Walmart. VPN : Cisco anyconnect. I'm using Ethernet cable INC0565826- created hi i need assistance with payroll direct deposit for some reason my information is not saving jd006003993 deposits Jessica Davis done registering in DD adv to ask help with manager in sending email to payroll Cisco cannot connect - login failed Maria Gonzalez4 MG005106423@alorica.com 52 2224459708 VPN_Unrestricted Azure Asav_WAHPuebla_Doordash AzureVPN - WAH Users - F1 alorica pc wired rebooted pc done reset VPN pw - @pril2022 registered\not blocked \ MFA enforced DID allow dial in adv to reboot reset authenticator Antria Ross AR005932473@alorica.com Azure ASAv_WAHGreenville2_Samsung 1 9102177872 provided MFA link and instruction to set the app from new phone success - resolved Cisco login failed Ruel Fami Ruel.Fami.cb@alorica.com Azure ASAv_WAHMakati_Doordash FortiMSMFA_WAHCubao_Doordash 63 9067416636 Alorica device wired can engage registered\not blocked \ MFA enforced AD Dial in\ allow access assisted to set APP in mfa for cisco provided login format resolved Clarify wont open Heather Barksdale HB005918077@alorica.com Azure ASAv_WAHMontgomery_ATT Mobility FortiMSMFA_WAHMontgomery_ATT 1 3342074828 alorica pc wired vpn connected cannot clear cache - admin access needed rebooted work pc no force stop no force policy update wah01attdaymq02\local, spectrum internet, company computer, alorica, att/firstnet t3 Princess Camille Dipasupil PD004917765@alorica.com FortiMSMFA_WAHQuezonCity_Verizon Azure ASAv_WAHQuezon City_Verizon 63 09956336590 Alorica@2022 avaya getting dc Lovelie Blanc LB004602235@alorica.com 1 9544951547 BYOD VPN connected close relaunch avaya checked settings unmute avaya adv to test call resolved VPN cannot connect Vicente Cabigao VC005272677@alorica.com 63 9367221224 found no vpn sec grp ask what VPN to use EU NR TM Cosme Lopez Rodriguez Cosme.LopezRodriguez@alorica.com asking password reset for VPN reset pw for LM005867979 completed found working resolved EU cannot access ECFR - not confige error Machiavelli John Kaiser Merto cannot access mY apps link no my apps in start menu cannot fixme clear cache done restart pc done Pldt 50mbps cubao verizon MM005926677 t3 Account Unlock Wilmer Castillo wc005819874 12/04 2000 My birth date My last four 0108 FortiMSMFA_WAHGuatemala_TMobile Azure ASAv_WAHGuatemala_T-mobile 502 38107368 unlock and reset pw after verification provided login username to connect EU ended after enable login RITM1852575-completed and closed ticket EU no VPN app to use Mary Rose Somera MaryRose.Somera@alorica.com 63 9322994932 Centris Credit One CS Credit One CS-CQT checked profile no sec grp EU needing Davao vpn alorica pc reboot pc done t3 Eu cannot get text or call for DHS access Keeshia Joy San Juan KS005894476@alorica.com 63 9396743027 confirmed number associated in DHS and update in the system adv to reboot phone and retry Eu ended the chat while waiting for response Jasper Adrian Anzano JA004426687@alorica.com 63 9458120297 Issue: I'm unable to receive a code, already tried to restart my PC also reset password. Error Message: N/A Name: Jasper Adrian Anzano Callback number: 09458120297 Alorica PC Login: JA004426687 user VPN Login ID: JA004426687 Program: ATT U-Verse Alorica Site: MJ Plaza VPN Type: Forticlient VPN Tunnel/name: APAC - Blue2 - IPSec MS-MFA (4K) alorica pc found not in sec grp mirror team mate Jon Michael Levi Tumanda added in FortiMSMFA_WAHAlphaland_ATT adv to wait Eu device having pop up message that windows license will expire soon Christapei Corpuz CC005863019@alorica.com Azure ASAv_WAHQuezon City_T-Mobile 63 9074785810 Microsoft 365 F3 alorica pc vpn connected rebooted pc ask if pop up affect work EU nr