Untitled Note

For Jake | Custom Rule on April 22 | Assisted by Alber *********************************** Incontact ID: 198879791635 RC Number: 8478654278 UID: 2129782020 Caller's Name: Jake Verified: Y Callback Number: 8478654278 Email: draggie@hartdentalbarrington.com Troubleshooting: Customer wanted the calls to be forwarded on voice mail just For this coming friday only (April 22) Ask customer what is the dialled number – 8478654278 Create custom rule on call queue ext 100 Set date and/ or time 04/22/2022 12:00 AM - 04/23/2022 12:01 AM Route to voicemail Resolution: Create custom rule for customer Promoted Support Site: Y Close Case: Y *********************************** For *** | Issue | Assisted by Alber *********************************** Incontact ID: RC Number: UID: Caller's Name: Verified: Y Callback Number: Email: Troubleshooting: Resolution: Promoted Support Site: Y Close Case: N/A