Untitled Note

FOR QUICK QUESTIONS ISSUE: UID: FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N Customer Name: Tanisha UID: 62417477012 InContact ID: (980) 317-9414 Extension #: N/A Best callback number: 806 587 4944 Email address: tanisha@luknerclinic.com Customer's preferred callback time (with timezone): anytime Admin: no Account Verified: no Issue: The customer explained she was not able to receive calls. Troubleshooting: (steps taken to address the issue) explained activation email expires after 48 hours and suggested asking her super admin to send her again the activation email Recap: yes Support Site provided: no Survey Spiel: yes