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Hi , I am following up on this case. Please confirm if everything has been addressed or if you still need further assistance. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number __. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for your patience. Sincerely, RingCentral Experts Team Hello , I called to make a follow-up on your concern, but I was routed to your voicemail. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number 16900462. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for choosing RingCentral as your communications provider. Sincerely, RingCentral Experts Team Callback customer. Reach VM. Leave VM. Send email. https://www.ringcentral.com/apps/ringcentral-salesforce Please update your salesforce to 6.24 version by clicking the link above. Please update all user and this step will usually take 5 minutes after that you will need to this steps. -Open Salesforce as an admin user -Go to Gear Icon> Click Setup> Installed Packages> Check SF_RC package if it is 6.24 Refresh browser or do the update again if it did not update. Next steps is to update CTI URL -Go to Gear Icon> Click Setup> visualforce pages > OpenCTIindex -Click the arrow which is on the right side of the word "Security" -wait the page to load up -Copy the URL of the website -Go back to Setup> Call Centers> Click Continue -Click Edit On the Cloud phone of RingCentral -Delete the "CTI Adapter URL" -Paste the new link that you copied and save it. After this Troubleshooting all users must -Clear cache and cookies "ALL TIME"