Untitled Note

Caller Name: Alondra RC #: Callback Number: 8435931968 Verified Email: # of DLS: 5 InContact ID: 193759952932 User ID: 2044436021 Case #: 14122998 Account Verified: Y Admin/User: Issue: -calls are not reaching her ext 105 - Troubleshooting: -did a test call > found out that the calls are forwarded to Renae's extension -assisted customer is setting up call forwarding for the main company number and each extensions for all calls to forward to ext 105 -turned off custom rules -did a test call > successful case closed icid for callback: 193759957417 icid for testcall: 193759957710 8am to 6pm (202) 765-3175 icid: 193760307042 -ghost call ************************************************ Caller Name: David Xie RC #: 2092648638 Callback Number: 9173923876 Verified Email: support@americanbeadcorp.com # of DLS: 7 InContact ID: 193760022474 User ID: 372124040 Case #: Account Verified: Y Admin/User: Issue: -cust is claiming that he only has 1 line and yet he was charged 414 for past 2 months Troubleshooting: -chatted Am Joanna > no response -cust said that even via email his AM is not responding -checked bil, there were multiple digital lines were cancelled and the cust only has 2 extension and a company number -xferred to cert 13981365 ************************************************ Caller Name: Samreen / Simi RC #: 9254943475 Callback Number: 6502626833 Verified Email: networks@logobench.com # of DLS: 16 InContact ID: 193760135966 User ID: networks@logobench.com Case #: 14154143 Account Verified: Y Admin/User: Issue: -Paula from Sales -add extension Troubleshooting: -Assisted customer in adding an extension and assigning the extension to a new user through admin portal -case closed (713) 574-8969 from 251 45333 Fremont Blvd, |Ste 5, Fremont, CA, 94538 ************************************************ Name: Bill RC #: Callback Number: Verified Email: # of DLS: 10 InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: CASE #: 14156676 icid: 193760311734 # of DLS: 10 cb #: 408-386-2437 -portin from comcast to ringcentral -added 115 more numbers in number inventory so that thhe can map the numbers that he is going to port TS: -spoke with Bill -cust is trying to port 163 local numbers and 3 toll free numbers -case #: 14117900 states that temp numbers should be added to map the numbers to be ported in -The customer's number inventory has 55 numbers . Added 111 numbers to complete the 166 phone number mapping -spoke with Bill -cust is trying to port 163 local numbers and 3 toll free numbers -case #: 14117900 states that temp numbers should be added to map the numbers to be ported in inContact ID: 193760311734 UID:305477009 Name of the customer: Bill Teeple Callback number: 408-386-2437 Related Tier 1 Case number: 14156676 Details of request or issue: Bulk Portin and map to temporary numbers in the number inventory icid: 193853536230 ghost call ************************************************ Caller Name: Carly Callback Number: (867) 456-2325 Verified Email: admin@stikemanlaw.ca # of DLS: 2 InContact ID: 193760390615 User ID:2393933015 Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: admin@stikemanlaw.ca ICID: 193760390615 CB No.: (867) 456-2325 -spoke with Carly / needs to update card on file -tried to update card > not successful -adv cust to call her bank -cust said she will callback once she talks to her bank -kept case open ************************************************ Caller Name: Joyce RC #: 5304771040 Callback Number: 5304771040 Verified Email: 477-1040@sbcglobal.net # of DLS: 2 InContact ID: 193760404169 User ID: 1503684027 Case #: Account Verified: Y Admin/User: Issue: -outbound text notification via email Troubleshooting: -educated customer that we dont have email notifications for outbound text messages -advised cust of the feature request -walked thru cust in voting for a feature request ************************************************ Caller Name: Danny RC #: Callback Number: Verified Email: # of DLS: InContact ID: 193853554743 User ID: 55830857 Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: consultation call from sales -adv rep to instead of deleting the digital line, better to convert it to a virtual number so that the cust can still make calls ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Admin/User: Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # 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