Untitled Note
By: Anonymous12/21/20222 views Public Note
Caller Name: Randy
RC #: 2892939790
Callback Number: (313) 398-2600
Verified Email: randydelbueno@gmail.com
# of DLS: 4
InContact ID: 457281213493
User ID: 470816040
Case #:
Account Verified: Y / ext 101
Issue:
-call forwarding from an external number to RingCentral
Troubleshooting:
-cust gave (313) 396-2650 but the RC acct has (313) 398-2650
-cust will update the phone number in the external number carrier's forwarding settings
-keep case open / pending cust action / pending for testing
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Caller Name: Nash
RC #: 8722102618 /6305909330
Callback Number:
Verified Email: nash@paragonfreight.net
# of DLS: 63
InContact ID: 457281225783
User ID: 1511326027
Case #:
Account Verified: Y / ext 1019
Issue:
-New users are not able to send and receive sms
Troubleshooting:
-assisted cust in updating the SQ thru admin portal
-cust said that they already filled out the tcr form 30 mins ago
-checked the tcr status: NOT LISTED
User ID: 1511326027
Company Name: paragon freight inc
-adv cust that it may take up to 10 days to complete the registration
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Caller Name: Cheri
RC #:
Callback Number: 9048857095
Verified Email: cctvshriver@yahoo.com
# of DLS: 6
InContact ID: 457281299718
User ID: 1701542027
Case #:
Account Verified: Y
Issue:
-xferred call from Angelo (smb expansion)
-call forwarding
Troubleshooting:
-disabled call forwarding to an external number (904) 226-5259
-changed the number of rings of the deskphone to 3 rings
-case closed
Phone Number: (407) 630-9783
kath
kandylan@yahoo.com
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Caller Name: Danica
RC #: 2134845397
Callback Number: (213) 484-5397
InContact ID: 457281325627
User ID: 589088048
Case #:
Account Verified: NO
Issue:
-wants to create telehealth service
Troubleshooting:
-adv cust to go to https://support.ringcentral.com/search.html#q=telehealth