Untitled Note

Caller Name: Randy RC #: 2892939790 Callback Number: (313) 398-2600 Verified Email: randydelbueno@gmail.com # of DLS: 4 InContact ID: 457281213493 User ID: 470816040 Case #: Account Verified: Y / ext 101 Issue: -call forwarding from an external number to RingCentral Troubleshooting: -cust gave (313) 396-2650 but the RC acct has (313) 398-2650 -cust will update the phone number in the external number carrier's forwarding settings -keep case open / pending cust action / pending for testing ************************************************ Caller Name: Nash RC #: 8722102618 /6305909330 Callback Number: Verified Email: nash@paragonfreight.net # of DLS: 63 InContact ID: 457281225783 User ID: 1511326027 Case #: Account Verified: Y / ext 1019 Issue: -New users are not able to send and receive sms Troubleshooting: -assisted cust in updating the SQ thru admin portal -cust said that they already filled out the tcr form 30 mins ago -checked the tcr status: NOT LISTED User ID: 1511326027 Company Name: paragon freight inc -adv cust that it may take up to 10 days to complete the registration ************************************************ Caller Name: Cheri RC #: Callback Number: 9048857095 Verified Email: cctvshriver@yahoo.com # of DLS: 6 InContact ID: 457281299718 User ID: 1701542027 Case #: Account Verified: Y Issue: -xferred call from Angelo (smb expansion) -call forwarding Troubleshooting: -disabled call forwarding to an external number (904) 226-5259 -changed the number of rings of the deskphone to 3 rings -case closed Phone Number: (407) 630-9783 kath kandylan@yahoo.com ************************************************ Caller Name: Danica RC #: 2134845397 Callback Number: (213) 484-5397 InContact ID: 457281325627 User ID: 589088048 Case #: Account Verified: NO Issue: -wants to create telehealth service Troubleshooting: -adv cust to go to https://support.ringcentral.com/search.html#q=telehealth