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Hi, Good Day! My name is Kevin your Intuit QuickBooks Time Specialist. How are you today? To get started, can you please provide me your first and last name as well as the complete company name or the company identifier that is located at the top right part of your QuickBooks Time, just click "Customer Support". Glad to hear that. Can you tell me more about your concern for today please? Thank you. Please bear with me for a moment as I pull up your account here. Thank you for patiently waiting. I have now the account pulled up. Is there anything else that I can help aside from this or have I fully resolve your issue for today? Is there anything else that I can help aside from this? Thank you. Please bear with me for a moment as I pull up your account here. Thank you so much for patiently waiting. I have now the account pulled up. Hi, just checking in. Are we still connected? If I do not hear back, I hope this issue is resolved. If not, please contact us back so we can get this take care of for you. Looks like you stepped away! Please let us know if you need any assistance, by messaging back or by contacting us at (888) 836-2720. Just to let you know, you will receive an email survey about my performance after this conversation. Any feedback you can provide would be extremely helpful. Have a great day! Thank you for contacting Intuit QuickBooks Time Support, Have a wonderful day! Your most welcome! I sent a brief survey in your email about how I handled our interaction for today. If you would take a few minutes to fill that out, that would mean so much to me! Thank you so much for messaging QuickBooks Time Support ! You have a great day ahead! "For those customers asking phone support, before/After VCI" Here on the messaging support we are at our utmost eagerness to solve your concerns as timely as we can, we guarantee that the quality of help we can offer is equivalent to the support that you will be getting via call. However, we respect the different preferences of each customer. You have mentioned that you would like to contact via call, you may reach our phone support at (888) 836-2720. But since im here with you, If you'd allow me, I can also go ahead and try to help you with your concern today! -------------------------------------------------------------------------------------------------------------------------------------------- **Problem Report** 1. Select More 2. Select Settings 3. Select Help