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Customer Name: Manuel UID:64647990 InContact ID:456195134707 call back ID:456195184633 Extension #:103 105 extension company number: 8007147080 Best callback number:8188939375 Email address:manuel@verdugoins.com Customer's preferred callback time (with timezone): Admin:yes Account Verified: yes Issue: customer wanted to remove an extension for the phones ringing at once in call handling tab for specific group. Troubleshooting: customer requested me to solve the request I did it by going admin portal, users tab, select the group and ungroup the extension ch preferred for each group. Recap: Support Site provided: yes Survey Spiel: yes "Hi _______ , We need some information to be able to escalate the ticket to our higher technical support Call Samples: Sample 1 Calling Number: Called Number: Date and Time: (it should be within 24 hours samples) Behavior: Sample 2 Calling Number: Called Number: Date and Time: (it should be within 24 hours samples) Behavior: Sample 3 Calling Number: Called Number: Date and Time: (it should be within 24 hours samples) Behavior: