Untitled Note
By: Anonymous6/2/20222 views Public Note
Incontact ID: 224615184422
RC Number: 2392174448
Caller's Name: Mike
UID: 239442049
Callback Number: 2393163789
Email: mike.early@gettraverse.com
Number of DL: 5
PID: 48230
Troubleshooting:
Partner is requesting to update the SN of his client's phone as it shows incorrectly on the admin portal
Polycom VVX 350 Business IP Phone
Serial Number: 4825670AAC08
Kady Kania - Ext. 104
DL: (239) 217-4348
Status: Order in Progress
Correct SN: 4825670AAD7F
Upon updating the SN on AI, got an error
Correct SN is currently associated with different RC account
Created shipping case
Tried manual provisioning - not connected on the same network
Not possible for ICS per partner
Resolution:
Close Case:
Promoted Support Site: