Untitled Note

Customer Name: Twanette UID: 63027420008 InContact ID:457281811663 Extension #: 101 Best callback number: 667 323 5382 Ring central number : 743 229 3457 Email address: hr.1team@triadtrumg.com Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: The customer right now is the only user on her account, but she has an assistant with her and since she doesn't want to pay for another DL for her assistant, she has had this person download the app and enter her credentials so she can receive calls. Right now when calling the main IVR this gives 4 options of 4 departments but at this very moment, she is taking all those calls since she hasn't hired more people. Therefore she wants to have a message of which department her callers are trying to contact so she can know how to proceed on the call. At this very moment Troubleshooting: (steps taken to address the issue) Customer was informed that she needed to have her assistant use the website app and she should use the desktop app. Then customer was scheduled a call back. No more actions taken. Recap: Y/N N Support Site provided: Y/N N Survey Spiel: Y/N N