Untitled Note

MAY 1.) 15178727 CASE NUMBER - 15178727 Issue: For Khushali_Not Receiving Calls_Assisted by Mira Incontact ID:199399273555 RC#: 8883237356 User ID: 694609008 Caller Name: Khushali Dattani Email: khushali@universalrelocations.com Callback Number: 2122047925 || 2408581311 || 919566003300 Account Verified: Y SQ ext 118 Total # of DL's: 23 Company Name: universal relocations inc Sign Up Date: 05/19/2012 Troubleshooting: Khushali called in saying that she is not receiving calls from toll free number - 8883237356 -enable ext 118 call queue status -did call cust back at phone number 2408581311- Active ContactID: 199399286963 -did make a test call to 8883237356 - Active ContactID: 199399293490 - call went through cust was able to receive it - no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 199399273555 - universal relocations - toll free Security Question: In what city were you born? Answer: chennai ***************************************** 2.) 15178878 CASE NUMBER - 15178878 Issue: For Lisa_Desk Phone Not Working Ext 103_Assisted by Mira Incontact ID: 199399299613 RC#: 5134534127 User ID: 768681008 Caller Name: Lisa Sprong Email: finance@curryweightloss.com Callback Number: Account Verified: N Total # of DL's: 31 Company Name: Doctor Curry Sign Up Date: 05/30/2012 Troubleshooting: Lisa called in saying that ext 103 desk phone is not working -cust said that it keeps saying initializing - while pulling up the account Lisa said that the phone is working now -no ts done Notes: Active ContactID: 199399299613 - who cnnot use the desk phone - initializing ext 103 bonnie Security Question: What was your childhood nickname? Answer:Mandy ***************************************** 3.) 15178378 CASE NUMBER - 15178378 Issue: For Kelly_No Service_Assisted by Mira Incontact ID:199399322897 RC#: User ID: 62317213023 Caller Name: Kelly Barthlow Email: kellybarthlow@remaxpremier.net Callback Number: 3523401625 Account Verified: Y SQ ext 102 Total # of DL's: 41 Company Name:RE/MAX PREMIER REALTY Sign Up Date: 12/07/2018 DL: (352) 460-4396 ext 128 Serial Number: 805EC01A83D4 || Hwy 44 Receptionist - Ext. 128 Troubleshooting: Kelly called in giving the case number 15178378 -cust said that she missed the call from previous tech -cust said that the phones are getting no service -only one phone is working -cust said that she connected the phone with ext 128 to the working phone and it work -educate cust that it has something to to on their end or with their line -cust said that she will call her it -no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 199399322897 Security Question: What is the middle name of your youngest child? Answer: nicholas ***************************************** 4.) 15179292 CASE NUMBER - 15179292 Issue: For Jasmin_User Extension Set Up_Assisted by Mira Incontact ID: 199399336665 RC#: 8885197431 User ID: 60514026006 Caller Name: Jasmin Barney Email: corptollfree tx@exprealty.com Callback Number: 9728357617 Account Verified: N Total # of DL's: 1 Company Name: eXp Realty Sign Up Date: 01/23/2012 Troubleshooting: Jasmin called in saying that she cannot set up her account -cust said that she received an email with information with ext 6728 and to set up her account -refer cust to account admin because the link is expired Notes: Active ContactID: 199399336665 Security Question: In what city were you born? Answer:Tallahassee ************************************** 5.) 15179630 CASE NUMBER - 15179630 Issue: For Lori_Company Greetings_Assisted by Mira Incontact ID:199399371150 RC#: 6302509222 User ID:162620032 Caller Name: Lori Soldwisch Email: lsoldwisch@elliscorp.com Callback Number: 6303186835 Account Verified: Y SQ ext 4804 - admin Total # of DL's: 43 Company Name: ELLIS CORPORATION Sign Up Date: 04/29/2016 Troubleshooting:Lori called in saying that she cant find the company greetings -walk through cust on how to edit the company greetings - no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 199399371150 - greetings on the phone -101417 - pin ******************************************* 6.) 15179658 CASE NUMBER - 15179658 Issue: For Beth_Provisioning_Assisted by Mira Incontact ID:199399392789 RC#: 314033022 User ID: 314033022 Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: **APPEND** -Active ContactID: 199399392789 Vil from 0-19 giving the case number 15179658 -was not able to speak with cust call got disconnected -did not hear anything from tech's end -no ts done Notes: Active ContactID: 199399392789 - Vil from 0-19 ***************************************** 7.) 15180029 CASE NUMBER - 15180029 Issue: For Allen_Issues when Transferring Call_Assisted by Mira Incontact ID: 199399404341 RC#: 7323634777 User ID: 378239023 Caller Name: Allen Morgan Email: DrMorgan@AllenMorganMD.com Callback Number: Account Verified: Y SQ Total # of DL's: 22 Company Name: Morgan Fertility and Reproductive Medicine Sign Up Date: 12/02/2014 Troubleshooting: Allen called in saying that ext 200 and 100 are having issues when transferring calls -did not hear anything from cust -having audio issues with incontact need to relaunch #INC-647342 Intermittent Audio Notes: Active ContactID: 199399404341 - transfer internal call - (732) 490-6737 ext 200 - Fatima R ext 100 - transfer 203 15008824 - case assigned ****************************************** 8.) 15180546 CASE NUMBER - 15180546 Issue: For Wayne_Reports_Assisted by Mira Incontact ID: 199399453401 RC#: 9174236967 User ID: 1860349021 Caller Name: Wayne Williams Email: WWILLIAMS@UMHS-SK.NET Callback Number: Account Verified: Y SQ ext 600 - admin Total # of DL's: 720 Company Name: The University of Medicine and Health Sciences Sign Up Date: 11/25/2019 Troubleshooting: Wayne called in saying that he needs assistance with the reports -cust said that he would like to know the number of calls received from Feb 1 till today for call queue group - Admissions -call got disconnected - did call cust back at phone number 9174236967 || Active ContactID: 199399499851 - did not go through - did call cust back at phone number 9174236967|| Active ContactID: 199399501694 - was able to speak with cust Notes: Active ContactID: 199399453401 - run report admissions dept - call queue - needs to contact - phone tree feb 1st up till today 287 total calls 959070011 - meeting id **************************************** 9.) 15182091 CASE NUMBER - 15182091 Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: 199496682238 RC#: User ID: 1829885005 Caller Name: Clint Email: Callback Number: Account Verified: Total # of DL's: Company Name: Texas Educational Consultative Services, Inc. (TECS) Sign Up Date: 05/05/2014 Troubleshooting: -Active ContactID: 199496682238 -Aya from Sales called in saying that the cust has issues with hotdesking -Aya provided User ID: 1829885005 - no response from AYA - sales rep cannot hear me Notes: Active ContactID: 199496682238 Aya from Sales - hot desking ******************************************* 10.) 15181388 CASE NUMBER - 15181388 Issue: For Jeff_Call Forwarding_Assisted by Mira Incontact ID: 199496692051 RC#: 2129625620 User ID: 3654767020 Caller Name: Jeff Whitley Email: jeff@jnjtec.com Callback Number: 6093394564 Account Verified: Y SQ -admin Total # of DL's: 86 Company Name: Brownstone Agency Inc. Sign Up Date: 06/25/2020 Troubleshooting: Jeff called in giving the case number 15181388 -cust said that ext 8702 with phone number (347) 696-4265 has issues -when ext 8702 is on a call she cannot receive incoming calls anymore -educate cust that ext 8702 is a member of the call queue group || once the call came from the call queue she will not be able to receive calls because another member will answer -no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 199496692051 - straight to vm 8702 (347) 696-4265 - ext 8702 ********************************************* 11.) 15182453 CASE NUMBER - 15182453 Issue: For Beth_Provisioning_Assisted by Mira Incontact ID: 199496758996 RC#: User ID: 62388903008 Caller Name: Email: Callback Number: Account Verified: Total # of DL's: 38 Company Name: Leverage Companies Sign Up Date: Troubleshooting: CASE NUMBER - 15182453 - Active ContactID: 199496758996 -Cres from 0-19 called in giving the case number 15182453 -Cres said the issue is phone numbers to be migrated from an old account -call got disconnected || another call came in -no ts done || did not speak with cust Notes: Active ContactID: 199496758996 - Cres 0-19 - 15182453 ************************************************** 12.) 15183462 CASE NUMBER - 15183462 Issue: For Brittney_Not Receiving Calls_Assisted by Mira Incontact ID: 199496763674 RC#: 8007228824 User ID: 163014028 Caller Name: Brittney Marvin Email: brittney.marvin@medicineontime.com Callback Number: 6155677302 Account Verified: Y SQ - ext 843 - admin Total # of DL's: 25 Company Name: Medicine-On-Time Sign Up Date: 01/12/2016 Troubleshooting: Brittney called in saying that extension 826 is not receiving calls - going straight to vm -did make a test call to phone number (813) 336-5211 via glip phone is ringing -ext 826 is on available status || accept all queue calls -Brittney said that she made a test call but after 2rings phone went dead -did go to users - user extensions - call forwarding - change to ring all at once -no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 199496763674 - changed it back to vm - 826 (813) 336-5211 ext 826 Janice bartley (419) 708-9556 - mobile number ******************************************** 13.) 15184306 CASE NUMBER - 15184306 Issue: For Mark_Provisioning_Assisted by Mira Incontact ID: 199496829199 RC#: 4146047225 User ID: 991936020 Caller Name: Mark Stein Email: mstein@hearwi.org Callback Number: 4146047225 Account Verified: ext 132 Total # of DL's: 28 Company Name: Hear Wisconsin Sign Up Date: 07/14/2016 Make and Model: Polycom VVX 400 SN: 0004F26CC82C DL: (414) 260-8668 ext 147 Troubleshooting: Mark called in saying that he would like to assign a DL to ext 147 and assign the phone with SN 0004F26CC82C -ip address - 10.200.0.204 -reboot the phone - phone is online on the admin portal -cust make a test call - working -did make a test call to phone number (414) 260-8668 via glip -cust can make and receive calls via desk phone and app -cust said he would like to assign ext 147 and 110 to audiology dept -did make a call to audiology at phone number 4146047219 via glip was able to speak with Desiree Hill -cust make a test call to phone number 4146047219 and its working -no other issue raised during the call -asked permission to close the case cust agreed Notes: Active ContactID: 199496829199 - new user unused dl - got a phone assigned to a diff ext 147 - lily Shireman - 414 || Lily Shireman 414) 260-8668- call queue - Audiology Department - hill ext 110 (414) 604-7220 - abigalil change to phone app 10243 W NATIONAL AVE, MILWAUKEE, WI, 53227, United States $12.20 4146047219 - call queue **OUTBOUND CALL** CASE NUMBER - 15150106 RC#: 2143412890 User ID: 179943048 Caller Name: Blake Richardson Email: blake@gentzlerelectric.com Callback Number: 2147894295 Account Verified: Y SQ - admin Total # of DL's: 60 Company Name: Gentzler Electrical Services, Inc. Sign Up Date: 12/29/2021 SN: 805E0C4B259E Make and Model: Yealink T46S Gigabit Color Business Phone DL: (972) 777-4160 ext 109 - Jack Duke -did call cust back at phone number 2147894295 || Active ContactID: 199496925138 -was able to speak with Blake and said that he did not receive the replacement yet and will call back once he receives it ******************************************** 14.) 15184758 CASE NUMBER - 15184758 Issue: For Jerry_Provisioning_Assisted by Mira Incontact ID: 199496928441 RC#: 8143711052 ext 227 User ID: 59048660 Caller Name: Jerry Calistri Email: jerry@swiftkennedy.com Callback Number: 8142803726 Account Verified: Y SQ 227 - admin Total # of DL's: 34 Company Name: Swift Kennedy