Untitled Note

Customer Name: Scott RingCentral Number: UID: InContact ID: 457892805856 Extension #: Best callback number: 6106781015 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The customer requested a callback just starting the call but I did not receive any response Troubleshooting: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)