Untitled Note

Customer Name: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Account Verified: Issue: Programming the phone 7 new phones, setting one phone Program the phone to the internet. Troubleshooting: (steps taken to address the issue): Ask the customer the security questions, make the changes and call her back to make sure that everything is correct (I called her back but she did not replied) (the change was made successfully) (she ask me to record and announcement) Recap: Support Site provided: Survey Spiel: